Objectives and results

We are aware that sustainability is an ambitious long-term path that involves the global approach of how to do business and that it is the result of concrete actions and initiatives.

At the end of the first year from when we developed our Sustainability Plan, we reached a progress level of 68% of the objectives we had set for ourselves to achieve in the short- and medium-term.

In line with the individual sustainability pillars, here is a summary of the figures of the main actions and initiatives we have carried out:

01/ Sustainability culture

GOALS	ACTION	PROGRESS STATUS
1/ Increase Italgas visibility on sustainability issues	Formally adopt Global Compact
	Consolidated and strengthen participation in the national and international sustainability networks - *Target by 2021*
	Participate in ESG assessments for admission to listing on the sustainability indices - *Target by 2021*
	Consider an institutional communications campaign focusing on sustainability content - *Target by 2020*
2/ Develop a sustainability culture	Continue the induction courses on sustainability issues for top management and Board of Directors members
2/ Develop a sustainability culture	Implement internal communications initiatives to disseminate Italgas positioning - *Target by 2020*
3/ Enhance the sustainability processes	Implement the sustainability policy and stakeholder engagement - *Target by 2019*
	Develop sustainability requirements for the vendor management processes - *Target by 2019*
	Certify the anti-corruption systems to ISO 37001 standard - *Target by 2019*
	Promote best practices on sustainability and engagement in the supply chain - *Target by 2019*

What we did in 2018

We joined the Global Compact
We were admitted to the DJSI and FTSE4Good sustainability stock indices
We created a section dedicated to sustainability for the Company Intranet
We carried out induction activities with the members of the Board of Directors, the Board of Statutory Auditors and company management
We carried out corporate communication actions on sustainability
We organized technical/HSEQ visits to our sites

02/ Focus on human resources

GOALS	ACTION	PROGRESS STATUS
1/Protect and enhance know-how	Implement a personal development policy (system) for people - *Target by 2019*
	Implement a program for the development of skills for young and high potential people - *Target by 2021*
	Increase partnerships with leading Italian universities and polytechnics to "engage" students - *Target by 2021*
	Implement an alternating school-work pilot project
	Redesign the technical training programmes - *Target by 2019*
	Develop assessment and analysis activities (individual and group assessment) - *Target by 2021*
	Implement the Professional Families programme and encourage exchange of knowledge and experience among the various figures and seniorities present in the company, and geographically standardise the practices in place - *Target by 2021*
	Organise a recruitment plan for young engineers - *Target by 2021*
	Define projects and approaches for dissemination of digital culture and know-how - *Target by 2019*
	Implement new collaboration, sharing and know-how dissemination systems - *Target by 2019*
	Develop and consolidate the “Migliora” programme - *Target by 2020*
2/Value and strengthen company welfare	Identify gaps in the welfare available through an employee survey
	Extend the use of smart working
	Increase new tools and channels to showcase our welfare services to the company’s population - *Target by 2020*
3/Value company female presence	Define the value of female presence in the company and promote dedicated initiatives - *Target by 2020*
3/Value company female presence	Increase female presence in the company on professional profiles of interest- *Target by 2021*
4/Improve accident indices	Arrange sensitisation on accident prevention and health protection targeting employees and contractors
4/Improve accident indices	Implement internal communications initiatives targeting all employees

What we did in 2018

We participated in career days at several universities and organized internal workshops for the development of skills for young people and high-potential people
We conducted a survey on corporate welfare services
We reached 365 people doing smart working
We designed 25 initiatives in collaboration with Valore D
We developed the "IngegnerE, Feminine Plural" initiative
We organized 10 engagement initiatives with 1,078 employees and 258 suppliers
We coordinated four Safety Walks in our regional centres

Proximity to the community

GOALS	ACTION	PROGRESS STATUS
1/Strengthen the relationship with local territories	Establish an engagement process for local stakeholders in the areas in which Italgas operates
2/Investing in the community coherently with our business	Adopt tools to assess the impact of Italgas presence and social initiatives in the area- *Target by 2019*
	Implement scalable and replicable social innovation projects that create an impact in the cities - *Target by 2021*

What we did in 2018

We invested € 687 thousand in initiatives dedicated to art, culture and sports

Value for the market and for customers

GOALS	ACTION	PROGRESS STATUS
1/Harmonize processes with the sales companies	Strengthen relations with the sales companies
1/Harmonize processes with the sales companies	Set up a workshop with the sales companies
2/Reappropriate the relationship with final customers	Start up the contact centre operations
2/Reappropriate the relationship with final customers	Implement the memorandum of understanding with the Consumer Associations - *Target by 2021*

What we did in 2018

We organized two workshops with 50 sales companies representing 99% of the national redelivery points
We signed a Memorandum of Understanding with 19 of the 20 consumer associations recognized by the Italian National Council of Consumers and Users (CNCU)

Energy efficiency and the environment

GOALS	ACTION	PROGRESS STATUS
1/Improve energy efficiency and reduce the carbon footprint	Install efficient systems that reduce energy consumption during the gas preheating stage
	Assess the opportunity of beginning the installation of LED lighting in buildings and stations - *Target by 2019*
	Replace cast iron pipes with mechanical joints with pipes in PE/steel equivalents - *Target by 2020*
	Upgrade and complete the natural gas-powered service vehicle fleet - *Target by 2020*
2/Develop gas advocacy activities	Increase PDRs in areas that still use LPG or other fuels - *Target by 2020*
2/Develop gas advocacy activities	Build partnerships to develop new uses for gas - *Target by 2021*
3/Enable circular economy processes	Identify the product segments where green procurement approaches can be developed - *Target by 2019*
	Virtuously manage the disposal of mechanical meters - *Target by 2020*
	Develop approaches to end-of-life management of smart meters - *Target by 2023*

What we did in 2018

We implemented gas advocacy activities to promote the benefits of gas throughout our service area
We added 710 methane-powered vehicles to our corporate fleet
We installed 28 efficient systems to reduce energy consumption in the gas preheating phase
We replaced 24.5 km of network that had hemp and lead joints. In addition to increasing safety levels, this also helps us reduce the release of gas into the atmosphere.

ultimo aggiornamento 06 June 2020 07:00 UTC

2020 Performance Update

Our commitment

Sustainability in Italgas

Why gas

The advantages of choosing gas