Objectives and results

We are aware that sustainability is an ambitious long-term path that involves the global approach to the way of doing business and that it is the result of concrete actions and initiatives.

At the end of the second year since the structuring of our Sustainability Plan, we have reached a level of progress of 78% with respect to the objectives we had set ourselves in the short and medium term.

In line with the individual pillars of sustainability, here is a summary in numbers of the main actions and initiatives carried out:

Develop the sustainability culture

What we did in 2020:

• Compilation of 7 ESG rating questionnaires, one more than in 2019
• Design of a wide-ranging employee awareness plan
• Participation in initiatives dedicated to ESG investors, such as the Sustainability Day of the Italian Stock Exchange
• We have been included in the DJSI, IGI, FTSE4Good and MSCI Sustainability Index

Put people at the centre

GOALS	ACTIONS	PROGRESS STATUS
1/ Protect and optimise know-how and harmonise operational processes	Consolidate an external teaching and technical mentorship programme
	Increase partnerships with the main Italian universities and polytechnics to "engage" students
	Redesign the technical training courses
	Adopt new digital tools for training in technical roles
	Improve application accessibility for people with disabilities
2/ Develop skills	Create a skill development programme for young people and high potential
	Develop evaluation and analysis activities (individual and group assessments)
	Define projects and courses to spread the digital culture and knowledge
3/ Engage employees and ensure their well-being	Increase new tools and channels to inform the company population of the welfare services
4/Promote diversity and equal opportunities	Define the value of women in the company and promote initiatives
5/Engage employees and ensure their well-being	Defining new working methods and fully operational services aimed at reconciling work-life and the well-being of employees

What we did in 2020:

• Adoption of the Diversity Policy and a three-year plan of activities to enhance diversity in the company
• Training courses for technical figures in online mode have been rescheduled
• We participated in career days in various universities and organized internal workshops for the development of skills for young people and high potential people
• We responded to the health emergency by securing all our employees; now we are working to make the services aimed at work-life balance fully operational
• We have reduced the environmental impact of our offices by eliminating single-use plastics from offices and rationalizing printers

Create value for the territory and communities

GOALS	ACTIONS	PROGRESS STATUS
1/ Give back to the reference territory	Implement scalable social innovation projects that can be replicated in the territories
	Organise safety walks for schools in the territories
	Define intervention models to support the culture and the world of training in the territories where italgas is present

What we did in 2020:

• We made donations of € 2,028.9k, mostly in favor of hospitals and Civil Protection in response to the COVID-19 emergency, while the remainder was mainly aimed at the artistic and cultural field.
• We have activated various sponsorship initiatives, for an amount of € 1,086.4k, mainly aimed at the artistic and cultural fields, sport, gas advocacy initiatives, education and awareness raising on issues in the energy sector and responsible use of resources. of which 14% for the “Culture” area and the remaining 86% for the “Health” area.

CReate value for customers and the market

What we did in 2020:

• We continued the webinars involving involvement on technical and awareness-raising issues for 140 sales companies
• We carried out a satisfaction analysis for the sales companies to which over 150 people responded
• We have completed the development of the complaints management portal, which is now operational and will help make the process more efficient and faster

Contribute to the efficiency and security of the system

GOALS	ACTIONS	PROGRESS STATUS
1/ Improve energy efficiency and reduce the carbon footprint	Begin the installation of low energy consumption lights (LED) in substations
	Replace cast iron pipes with mechanical joints with PE/steel equivalent pipes
	Put together a carbon efficiency and CO2 reduction target
	Optimise the odorant levels in the network
	Optimise the pressure at the time the gas is released from the network
	Define a building intervention model geared towards energy saving
	Install digitized reduction units to optimize the network bottom pressure
	Construction of cogeneration and photovoltaic turboexpansion plants
	Carry out an economic evaluation of emissions in the tenders and investment choices
2/ Develop gas advocacy	Pre-feasibility study to evaluate the positioning on the vehicle
	Verify the feasibility of a power-to-gas plant in Sardinia
3/ Enable circular economy processes	Handle the disposal of mechanical meters in a virtuous manner
	Develop approaches to manage the end of life of smart meters
	Disseminate sustainability best practices in the supply chain
	Integrate elements of sustainability into the technical specifications for the design of smart meters

What we did in 2020:

• We have launched a project for the definition of technical specifications for the design of innovative smart meters, aimed at improving the sustainability profile from the point of view of efficiency, safety and circularity of resources
• We have involved over 100 vendors on ESG issues
• We carried out a feasibility study for a power-to-gas plant in Sardinia powered by renewable energy and connected to the grid
• An analysis of environmental and carbon impacts has been included in the tenders for the area
• We continued the network efficiency process through the installation of gas chromatographs, experimental systems for regulating pressures and odorant monitoring systems in the network
• We have set a CO2 emissions target for our businesses