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Milan, July 29, 2021 – Italgas, Italy’s leading player in gas distribution and third in Europe, and Salesforce, global leader in Customer Relationship Management (CRM), signed a strategic agreement aimed at optimizing Italgas Capital Deployment through advanced digital solutions. The agreement is part of a broader transformation journey launched in 2017 with over 2 billion Euros investment, which aims at enabling Italgas to become the world’s first utility with a fully digital network. The agreement will see Bludigit, the Italgas Group’s IT new company, leverage the Salesforce platform to support capital deployment, create new ways of working and boost productivity across the Group, ensuring investments are effectively delivered on time and within budget. This includes:
- optimizing each phase of capital deployment (from investment planning, to engineering design, permit requests to procurement, project execution to operations and maintenance), through the introduction of smart and flexible functionalities;
- automating information exchange across the different design and execution phases;
- providing end-to-end visibility across the entire investment deployment plan, to boost productivity and remove potential process bottlenecks.