Privacy & Cookie Policy
With reference to art. 13 of the European Regulation 679/2016 concerning the protection of personal data, as well as the free movement of such data (the “Regulation” or “GDPR”), we inform you that the Controller of the data communicated by the user or otherwise obtained as a result of the use of the website with URL http://www.italgas.it and its sub-domains (the “website”) is Italgas S.p.A. (hereinafter “Company” or “Controller”), based at Via Carlo Bo 11, 20143 Milan, Italy.
The presence of a link to this statement in the footer of the page confirms that visitors are on the Company’s website.
Type of data processed
- Browsing data
The computer systems and software procedures used to operate the website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols or is used to improve the quality of the service offered. This information is not collected in order to be associated with identified data subjects, but by its very nature could, through processing and associations, allow users to be identified.
This category of data includes IP addresses or domain names of computers used by users who connect to the website, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the user’s operating system and IT environment.
These data are used to obtain anonymous statistical information on the use of the website and to check the correct functioning of IT systems. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes or in case of damage to the Company or to third parties.
- Data provided voluntarily by the user
Users are not required to provide personal data to visit the website. However, contacts between users and the Company, through authentication to the website services and filling in contact forms, sending e-mails, messages or any type of communication to the addresses indicated on the website, involve the subsequent acquisition of common personal data, such as, for example, name, surname, address and telephone number, as well as any other personal data that will be provided by the user while spontaneously interacting with the Company through the website.
Specific information will be reported or displayed on the pages of the sites set up for particular services.
Purpose and legal basis of the processing
Personal data may be collected and processed for the following purposes:
- a) to allow navigation of the website, interaction with the contents therein, for registration and access to reserved areas of the website for the purpose of providing the online services offered by the Company;
- b) to manage user information requests;
- c) to comply with a legal obligation to which the Company is subject, including responding to any requests from the competent Authorities and bodies;
- d) to collect information relating to the use of the website (such as frequency of use, statistics, etc.) through the use of cookies (see the following “Cookie Policy” section);
- e) where appropriate, to send questionnaires to the contact details issued at the time of filling in the online registration form in order to scheduling, by the Company, an adequate offer of its services.
For these purposes, the legal basis of the processing is the performance of a contract or the intention to enter into a contract (letters a, b), compliance with a legal obligation to which the Company is subject (letter c), or consent (letters d, e).
In relation to the purposes referred to in points a), b) and c), any refusal to provide data may determine the impossibility for the Company to provide the requested service, to comply with legal obligations and to process and respond to requests from users. Providing personal data through the contact forms on the website is not a legal or contractual requirement; however, the fields marked with an asterisk are mandatory fields, as this information is necessary to fulfill your request.
The processing of personal data for the purposes referred to in points d) and e) is based on consent; the provision of such data is optional and any refusal will have no consequence.
Methods of data processing and nature of the provision
Personal data processing will be carried out by persons authorized by the Company and / or by Processors which the Controller may engage to store, manage and transmit personal data by means of paper, IT and telematic tools according to the principles of law and protecting the confidentiality of the data subject and its rights through the adoption of appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
Data retention
Your data will be kept for the period necessary to fulfill contractual and legal obligations in compliance with the principles of proportionality and necessity. The data retention period depends on the purposes for which they are processed and therefore may not be the same for all data. The criteria used to determine the applicable retention period are as follows: the retention of personal data covered by this information will take place for the time necessary (i) to manage the contractual relationship with the user, (ii) to handle complaints or specific requests from the user, (iii) to assert rights in court as well as (iv) for the time required by applicable law.
The data collected through the use of cookies will be kept as indicated in the table at the end of this statement.
The data collected through the questionnaires for the purpose of developing the offer of services provided through the website will be deleted within 24 months.
The data relating to registration and access to restricted areas of the website will be automatically deleted after one year from the last access.
Personal data, in any case, will be kept for the time necessary to exercise the rights.
Communication, dissemination and transfer of data
Personal data will not be disseminated and may be communicated to the other companies of the Italgas Group for administrative and accounting management and control purposes, and to the competent authorities or public or private bodies for the fulfilment of obligations under the law.
The personal data collected may be processed by third-party suppliers, as data processors in relation to the services provided on behalf of the Company on the basis of specific contractual agreements, possibly for occasional maintenance operations and as necessary to perform services under specific requirements.
The data will be processed within the European Union and stored on servers located within the European Union. The same data may be processed in countries outside the European Union, provided that an adequate level of protection is guaranteed, recognized by a specific adequacy decision of the European Commission. Any transfer of Personal Data to non-EU countries, in the absence of an adequacy decision of the European Commission, will be possible only if adequate guarantees of a contractual nature are provided by the Controllers and Processors involved, including binding corporate rules (“Binding Corporate Rules “) and standard contractual clauses of data protection. If one of the above guarantees is adopted for transfers of Personal Data to non-EU countries, pursuant to Chapter V of the GDPR, an indication will be provided on how to obtain a copy of the guarantees adopted or where they were made available.
Rights of data subjects
Data subjects, including customers, can exercise the rights provided by Regulation (EU) 2016/679 – GDPR (art. 15-22 et 77), including:
- to withdraw their consent, if given, without prejudice to the lawfulness of the processing based on the consent given before the withdrawal (opt-in consent and opt-out option, where processing is based on consent)
- to request access to their personal data held by the company (right of access) · to obtain the correction or deletion of their personal data (right to rectification and right to erasure)
- to obtain the restriction of processing, as well as to object to processing of personal data concerning them (right to restriction of processing and right to object)
- to receive a copy of the data concerning them in a structured, commonly used and machine-readable format and to have the personal data transferred directly from one service provider to another, where technically feasible (right to data portability).
To exercise these rights, data subjects may contact the Data Protection Officer (DPO) by sending an e-mail todpo.gdpr@italgas.it. (for Italy) ordpo.gdpr@ena-on.gr(for Greece). The contact details of the DPO can be found in all privacy notices.
Moreover, data subjects have the right to lodge a complaint with the supervisory authority if they consider that the processing of personal data relating to them infringes Regulation (EU) 2016/679 – GDPR.
Identity and contact details of the Data Controller, of the Data Processors and contact details of the Data Protection Officer
The Data Controller is Italgas S.p.A., with registered offices in Milan, via Carlo Bo 11.
The updated list of any data processors is available at the headquarters of the Data Controller.
The Italgas Group has appointed a Data Protection Officer who can be contacted at the following e-mail address: dpo.gdpr@italgas.it, or by ordinary mail at the headquarters of the Company.
Cookie Policy
Purpose of use of cookies
Thewww.italgas.itwebsite uses some cookies to make it easier to navigate
through its services and to allow an efficient use of the Company’s web pages. The cookies used also improve
the service provided to users, making the navigation more effective and / or enabling certain features.
What are cookies?
Cookies are small text files that the visited websites send to the browser. Cookies are stored on the user’s
device and then transmitted to the same websites at the next visit of the same user. In this way the website
or server recognizes the browser and remembers the preferences expressed by the user, as well as other useful
information to make easier her/his navigation.
Cookies differ from each other on the basis of who installs them on the user’s device (e.g. first- or
third-party cookies) and the purposes pursued by those who use them. Cookies have a duration dictated by their
expiration date (or by a specific action such as closing the browser) set at the time of installation.
Types of cookies
Cookies can be classified according to the entity that operates as Data Controller for the processing of
personal data collected through the cookie itself, and thus be distinguished between first-party cookies,
created by the website you are visiting directly, and third-party cookies, which are set by a website other
than that indicated in the navigation bar. In a website there may also be elements (images, maps, sounds,
specific links, etc.) sent to the device by a third party through the website that the user is visiting.
Cookies can also be divided according to the purpose in:
– Technical cookies
Technical cookies are used for the sole purpose of optimizing the user’s navigation on the website and to
allow the website to provide the user with the requested services.
Technical cookies are generally divided into navigation cookies, functionality cookies and analytical cookies.
In particular:
- a) navigation cookies are essential to provide an optimal user experience or to allow the user to
authenticate on the website. Navigation cookies are normally session cookies and, therefore, once the
navigation browser is closed, they are deleted; - b) functionality cookies are used for the purpose of memorizing certain user preferences (for example,
the language or country of origin), without having to reset them during subsequent visits. Functional
cookies are often persistent cookies, as they remain stored in the device even after the browser is
closed, until the expiry date set for them or until the user decides to delete them.
– Analytical cookies
Analytical cookies are used to collect statistical information, in an anonymous and aggregate form, on the
number of users accessing the website and on the related ways of use and interaction. When used to optimise
the website directly by its owner, which may collect information in aggregate form on the number of users and
how they visit the website, this type of cookie is assimilated to the technical cookies.
– Profiling cookies
Profiling cookies are aimed at creating profiles relating to the user to track their behavior and are used in
order to offer services such as, for example, sending of advertising messages in line with the preferences
expressed by the user while browsing.
How to disable or remove cookies
Cookies can be disabled or removed using the tools available in most browsers. Cookie preferences must be set
separately for each browser used, as each of them offers specific features and options.
You can deny consent to the use of cookies by selecting the appropriate setting on your browser:
non-authenticated navigation on the websitewww.italgas.itwill be
available in any case with all its functions.
Below are the links that explain how to disable cookies on most popular browsers (for other browsers, we
suggest you search for this option in your software help).
Microsoft Edge: support.microsoft.com
Google Chrome: support.google.com
Mozilla Firefox: support.mozilla.org
Opera: help.opera.com
Apple Safari: support.apple.com
To disable Google Analytics cookies only
Alternatively, it is possible to disable only Google Analytics cookies, using the additionalopt-out componentprovided by Google for the main
browsers. In this way it will still be possible to use the on-line services of the website.
To remove cookies already stored on your device
Even if you withdraw your consent to the use of third-party cookies, the cookies may already have been stored
on the user’s terminal. For technical reasons it is not possible to delete these cookies but you can remove
them using the privacy settings. In fact, the browser options contain an option called “Delete navigation
data”, which can be used to remove cookies, site data and plug-ins.
Used cookies
The web page you are visiting uses the cookies listed in the Cookie Statement set out in the table below.
This website uses cookies. Italgas uses cookies on this site to ensure effective navigation. This site also uses third party cookies. The cookies used cannot identify the user. For more information on the cookies used click here.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: www.italgas.it
Your consent ID:CNsfbZQMDrr+zIklstK1t3o2nXhVF0A9pb/CdG+1qKTg4ztZ8ereCA==Consent date:Monday, September 16, 2024 at 04:00:28 PM GMT+2
Cookie declaration last updated on 29/08/24 byCookiebot:
Necessary (5)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name | Provider | Purpose | Maximum Storage Duration | Type |
---|---|---|---|---|
BIGipServer# | www.italgas.it | Used to distribute traffic to the website on several servers in order to optimise response times. | Session | HTTP Cookie |
CookieConsent | Cookiebot | Stores the user’s cookie consent state for the current domain | 1 year | HTTP Cookie |
PHPSESSID | www.italgas.it | Preserves user session state across page requests. | Session | HTTP Cookie |
TS# | www.italgas.it | Used to ensure website security and fraud detection. | Session | HTTP Cookie |
wp-wpml_current_language | www.italgas.it | Designates the country code that is calculated based on the user’s IP address. Used to determine what language should be used for the visitor. | Session | HTTP Cookie |
Statistics (4)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Name | Provider | Purpose | Maximum Storage Duration | Type |
---|---|---|---|---|
_ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Third part cookie | 2 years | HTTP Cookie | |
_ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP Cookie | |
image.aspx | Siteimprove | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Third part cookie | Session | Pixel Tracker |
nmstat | Siteimprove | This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor’s experience. First part cookie | 1000 days | HTTP Cookie |
Marketing (27)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Name | Provider | Purpose | Maximum Storage Duration | Type |
---|---|---|---|---|
#-# | YouTube | Used to track user’s interaction with embedded content. | Session | HTML Local Storage |
-672f6c-d46df69 | YouTube | Pending | Session | HTML Local Storage |
ar_debug | Teads | Third part cookie | Session | HTTP Cookie |
iU5q-!O9@$ | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTML Local Storage |
LAST_RESULT_ENTRY_KEY | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
LogsDatabaseV2:V#||LogsRequestsStore | YouTube | Used to track user’s interaction with embedded content. | Persistent | IndexedDB |
nextId | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
NID | Pending | 6 months | HTTP Cookie | |
remote_sid | YouTube | Necessary for the implementation and functionality of YouTube video-content on the website. | Session | HTTP Cookie |
requests | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
ServiceWorkerLogsDatabase#SWHealthLog | YouTube | Necessary for the implementation and functionality of YouTube video-content on the website. | Persistent | IndexedDB |
TESTCOOKIESENABLED | YouTube | Used to track user’s interaction with embedded content. | 1 day | HTTP Cookie |
tfpai | Teads | Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. | Session | HTTP Cookie |
tfpsi | Teads | Registers user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. | Session | HTTP Cookie |
tfpvi | Teads | Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. | Session | HTTP Cookie |
VISITOR_INFO1_LIVE | YouTube | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Third part cookie | 180 days | HTTP Cookie |
YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Third part cookie | Session | HTTP Cookie |
yt.innertube::nextId | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Third part cookie | Persistent | HTML Local Storage |
ytidb::LAST_RESULT_ENTRY_KEY | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Persistent | HTML Local Storage |
YtIdbMeta#databases | YouTube | Used to track user’s interaction with embedded content. | Persistent | IndexedDB |
yt-remote-cast-available | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Session | HTML Local Storage |
yt-remote-cast-installed | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Session | HTML Local Storage |
yt-remote-connected-devices | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Persistent | HTML Local Storage |
yt-remote-device-id | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Persistent | HTML Local Storage |
yt-remote-fast-check-period | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Session | HTML Local Storage |
yt-remote-session-app | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Session | HTML Local Storage |
yt-remote-session-name | YouTube | Stores the user’s video player preferences using embedded YouTube video. Third part cookie | Session | HTML Local Storage |
Last update of this information notice: April 2023
It may be necessary in the future to make changes or additions to the information, as a result of regulatory or business developments. The updated information is available at any time on the website www.italgas.it.