As a leading gas distributor, we are aware of being part of an ecosystem that contributes to Italy’s economic and social development.

Establishing responsible and transparent relations with all our stakeholders is a fundamental requirement for us at Italgas, as we continually and proactively look to the needs of the society in which we operate.

Stakeholder engagement activity is an opportunity for two-way dialogue that is useful for understanding the level of satisfaction of our work. It is also a chance to gather useful insights in order to improve the services and operational and management models. Accordingly, we adopt diversified and flexible dialogue and involvement practices, in response to the various characteristics and needs of our stakeholders.

Our interest in building relationships based on trust stems from the awareness of recognizing the various stakeholders as central both to enhance our work and our internal know-how and to create services in line with local and national growth plans.


Every year, thanks to the dialogue activities with the various stakeholders, we are able to identify both the internal needs of the company and the expectations of our stakeholders.

This process of dialogue and mapping the expectations of our interlocutors is called "materiality analysis" and allows us to identify the most relevant issues, based on the impacts generated internally and externally for us and for them.

These themes, also called "materials" allow us to better address our sustainability strategy.

The materiality analysis process carried out in 2020 have been:

  • benchmarking against key competitors;
  • media and ESG (environmental, social and governance) area trend analyses;
  • identification, including based on the materiality matrix reported in the 2019 NFS, of any developments in the company and context in which it operates, of matters of greatest interest highlighted by the reference stakeholders and the minimum scopes of disclosure set out in Italian Legislative Decree 254/16, of the list of relevant issues to be submitted for evaluation by Italgas top management and the stakeholders;
  • internal and external stakeholder engagement activities, aimed at gathering information on the importance of the issues for stakeholders in terms of economic, environmental and social impact and/or priority given.

In 2020 we carried out stakeholder engagement and listening activities, both internally and externally, through interviews and sending questionnaires to:

- Top Management of the company;

- Stakeholders identified with the Functions involved in the reporting process.

 matrice di materialità-ENG

New developments have emerged from these operations and the updated list of issues has been shared with the Sustainability Committee:

  • Responsible business management and anti-corruption
  • Integration of ESG governance 
  • Energy Efficiency
  • Reducing the carbon footprint
  • Waste management
  • Protection of health and safety at work
  • Responsible supply chain management
  • Reliability, quality and safety of service
  • Innovation and digitization
  • Social innovation and relationship with the reference territories
  • Relations with the Regulatory Authority
  • Information and data security (cyber security)
  • Transparent relations and collaboration with sales companies
  • Employment and protection of labour rights
  • Development and enhancement of human capital
  • Diversity
  • Corporate Welfare

ultimo aggiornamento 16 April 2021 05:10 UTC