As a leading gas distributor, we are aware of being part of an ecosystem that contributes to Italy’s economic and social development.

Establishing responsible and transparent relations with all our stakeholders is a fundamental requirement for us at Italgas, as we continually and proactively look to the needs of the society in which we operate.

2018 was a year of great achievements, with the ambition to be an active and communicative player within society. The definition of stakeholder engagement responds to the desire to listen to internal and external stakeholders in order to build a constructive dialogue and grasp the ideas on which we can continue to improve and respond to the expectations of our stakeholders.

Our interest in building relationships based on trust stems from the awareness of recognizing the various stakeholders as central both to enhance our work and our internal know-how and to create services in line with local and national growth plans.

We have identified the categories of stakeholders that affect the company's ability to implement the strategy, and that may be significantly involved in the company's activities.


Every year, through numerous dialogue activities with the various stakeholders, we are able to identify both the company’s internal needs and the expectations of our stakeholders.


This process, known as “materiality analysis”, allows us to identify the most important issues, based on impact generated internally and externally, for us and for them.

These issues, defined as “material”, allow us to best guide our sustainability strategy.


In 2018, these themes were refined and supplemented by those identified in 2017 through various actions and in-depth analyses such as:

  • benchmarking to understand the reference market and identify best practices in the energy & utilities sector;
  • evaluation of internal Group documents (including the Sustainability Plan, Strategic Plan, Code of Ethics, policies and procedures);
  • evaluation of external documents (including the reports of the World Economic Forum, the OECD Guidelines and the EU’s Agenda for Action).


New developments arose from these operations, and we shared the updated list of topics with the Sustainability Committee, as follows:

  • Responsible business and anti-corruption management
  • Integration of ESG requirements into Governance
  • Energy efficiency
  • Reduction of the carbon footprint
  • Waste management
  • Protection of occupational health and safety
  • Responsible supply chain management
  • Reliability, quality and safety of our service
  • Innovation and digitalization
  • Social innovation and relations with our service areas
  • Relations with the Regulatory Authority
  • Information and data security (cybersecurity)
  • Transparent relations and collaboration with sales companies
  • Employment and the protection of workers’ rights
  • Development and improvement of human capital
  • Diversity and corporate welfare

ultimo aggiornamento 01 July 2020 09:01 UTC