As a leading gas distributor, we are aware of being part of an ecosystem that contributes to Italy’s economic and social development.

Establishing responsible and transparent relations with all our stakeholders is a fundamental requirement for us at Italgas, as we continually and proactively look to the needs of the society in which we operate.

2019 was a year of great achievements, with the ambition to be an active and communicative player within society. The definition of stakeholder engagement responds to the desire to listen to internal and external stakeholders in order to build a constructive dialogue and grasp the ideas on which we can continue to improve and respond to the expectations of our stakeholders.

Our interest in building relationships based on trust stems from the awareness of recognizing the various stakeholders as central both to enhance our work and our internal know-how and to create services in line with local and national growth plans.

We have identified the categories of stakeholders that affect the company's ability to implement the strategy, and that may be significantly involved in the company's activities.


Every year, thanks to the dialogue activities with the various stakeholders, we are able to identify both the internal needs of the company and the expectations of our stakeholders.

This process of dialogue and mapping the expectations of our interlocutors is called "materiality analysis" and allows us to identify the most relevant issues, based on the impacts generated internally and externally for us and for them.

These themes, also called "materials" allow us to better address our sustainability strategy.

The materiality analysis process carried out in 2019 saw the refinement of the material issues shared with the Sustainability Committee during 2018 through the analysis of the main competitors and best practices in the energy&utilities sector, as well as external documents. 


Moreover, for the first time, Italgas has directly involved some of its main stakeholders in the materiality analysis, in order to further improve the perception of their expectations towards the Group.

This process initially involved top management in order to capture both the main economic, environmental and social impacts of the organization, also from a strategic and prospective perspective, and a first hypothesis of relevance from the stakeholders' point of view. Subsequently, the evaluation of stakeholders was further refined through the involvement of a selected number of their representatives through questionnaires.

New developments have emerged from these operations and the updated list of issues has been shared with the Sustainability Committee:

  • Responsible business management and anti-corruption
  • Integration of ESG governance 
  • Energy Efficiency
  • Reducing the carbon footprint
  • Waste management
  • Protection of health and safety at work
  • Responsible supply chain management
  • Reliability, quality and safety of service
  • Innovation and digitization
  • Social innovation and relationship with the reference territories
  • Relations with the Regulatory Authority
  • Information and data security (cyber security)
  • Transparent relations and collaboration with sales companies
  • Employment and protection of labour rights
  • Development and enhancement of human capital
  • Diversity
  • Corporate Welfare

ultimo aggiornamento 19 February 2021 11:17 UTC