How to activate the gas

In order to use gas in your home and exploit its many uses, you need to be connected to the network.

Bringing gas to your home

Connecting your home installation to our network is easy. It is a process involving several actors, each responsible for a small piece of the process. You can choose two different ways to connect to the network: if you want to connect the system without having a gas supply, ask us directly by registering on the MyItalgas portal, or contact the sales company you choose as your supplier directly and follow their instructions. In both cases, a quotation should be requested first.

The actors in the gas connection process


As an end consumer you are also at the beginning of the process. The initial request starts with you. All steps are explained in the infographic below. 

The sales company

Choose your gas supplier to whom you can turn for all the connection procedures. He will talk to us directly about all the steps involved.


He is the professional who takes care of the installation of your system so that it is compliant, safe and legally compliant.

The distribution company

We will connect your system to our network on the day of the appointment. The sales company will take care of contacting us, you don’t have to do anything.

What are the steps to be followed to apply for a gas connection?

Follow the steps of the connection procedure below. We will always be by your side to make sure that everything runs smoothly.

1.Standard installation

Your home installation must be up to standard.
It means that it has been carried out by an installation company registered with the Chamber of Commerce and qualified according to Decree no. 37 of the Ministry for Economic Development and the Ministry for the Environment and Land and Sea of 22 January 2008.

2. Choose the sales Company

Choose here  according to your municipality.

If you do not know the current gas supplier on your meter read here.

3. Request connection

Ask us for a quote if you want to connect the system without gas. Ask the sales company you have chosen about the assessment and activation procedure.
You will need a few documents to fill out: the two attachments below (which must be dated the same) and the documentation issued to you by the installer:

  • Annex H/40 – Confirmation of request for activation/reactivation of gas supply.
  • Annex I/40 – Certificate of correct execution of the installation.

4. Submit the report


All submitted documentation will be checked: it must be complete and compliant!
If not, I would have to ask the installer to make the changes and the sales company to make a new connection request. Please note: keep a copy of all documentation submitted.

If the distribution company is ITALGAS RETI, send the documentation within 120 days from the date of the supply activation request:

  • Via the web, by uploading it to the Accertamenti On Line portal.
  • By mail: FDM – Document Management 40/14 ITALGAS – Via XI Settembre, S.N.C. – 27036 Mortara (PV).

If the distribution company is another of the Italgas group please send the documentation to:

  • Metano Sant’Angelo Lodigiano S.p.A.: via Morzenti, 22/A – 26866 Sant’Angelo Lodigiano (LO).
  • Umbria Distribuzione Gas S.p.A. Via Bruno Capponi n. 100 – 05100 Terni
  • Medea S.p.A.: online through the portal Accertamenti On Line or by mail to FDM – Gestione Documenti 40/14 MEDEA – Via XI Settembre, S.N.C. – 27036 Mortara (PV).

5. Make an appointment

The day of connection has arrived. An authorised technician knocks on your door, you will recognise him because he will show you a photo ID card, he is the only one who can work on your meter.
The technician will not ask you for money, the costs will be charged directly on your first bill.

6. What will you have to do next?

The gas is connected, the contactor installed. You have with you a unique 14-digit code – the PDR (or redelivery point): it identifies the gas user and the exact geographical location of the meter, the point where the gas is delivered by the gas supplier and withdrawn by the customer. Remember: you can always find the PDR also on the first page of the gas billwhich you will never receive from us, but from the sales company with which you have signed a supply contract.


To make, change or remove a connection, a quotation must first be requested.

If you have an active gas supply contract, you should contact your sales company (from which you receive your gas bills) and they will tell you how to access the service and the data required to make the request. If you do not have a contract, you can request a quote from us through the MyItalgas portal. You can ask for a quote not only for a new connection but also for other needs.

New Plant

If you want to apply for a new connection. Or even more than one.

4 or more counters

If you want to move at least four meters by the condominium administrator.

Upright Columns

If you want to move risers carried out by the condominium administrator.

Inactive connections

You want to move inactive connections but you are not the subrecipient.

Amendments Plant

Do you want to restore a system that was no longer powered?

Plant removal

Before obtaining the quotation it is necessary to first deactivate the gas supply.

Ask for a quotation on MyItalgas portal


Do everything the easy way.

Online assessment portal

Manage practices online.


Italgas digital estimate: getting an estimate has never been easier

Do you know that?

Anyone who uses natural or other gas has insurance cover against gas accidents.

Post-counter security

In some cases it is necessary to carry out an assessment of the installation.

Network security

Every year we inspect tens of thousands of kilometres of network with digital technology tools for network safety and efficiency.

Verification of cover

Check if we are the distribution company responsible for your region.

Choose sales company

Find a supplier by municipality.

Useful tips

You can never have too much gas advice. Some fundamentals are here. Always remember at least these five to live in peace and in a safe home.

Maturity date

Yes, even gas pipes have an expiry date.
Remember to replace the gas pipe to the cooker every 5 years.
You can read the expiry date printed above.

In the air

Install the boiler in a place where air exchange is guaranteed (or outside).
Check it periodically and always call in a qualified technician

The chimney

Use one chimney per installation.


When you know that you will not be at home for a certain period of time (even a few days!), always remember to turn off the general gas tap

Bip Bip!

If you can, always install domestic leak detection devices. They will help you detect leaks if you are not aware of them.

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