More than 2 months after the beginning of the Covid19 emergency, Italgas restarts at the beginning of Phase 2. From the beginning of the "lockdown" until today, in fact, the company has continued to guarantee in the field all the essential services related to the efficiency, continuity and safety of the gas distribution service.
In the same way we have carried out the new activations and reactivations in order to ensure new users the service and "normality" of life at home, thanks to the daily use of gas.
In compliance with Legislative Decree no. 33 of May 16, 2020 DPCM of April 26, 2020, the requirements imposed by the ARERA and the indications of the Ministry of Economic Development, Italgas continues to provide essential services, including activations and reactivations, also in Phase 2 and, in addition, returns to take charge of all other service requests on utilities that do not involve entry into individual private homes, such as for example:
- New connections
- Counter replacements
- Suspensions and interruptions of supplies due to delinquency
- Estimates for work on plants and meters and related inspections
- Checks on malfunctioning meters
In particular emergency situations, Italgas can also intervene in private homes, to ensure the continuity and availability of the service in safe conditions for users.
The Italgas Emergency First Aid service is always active 24 hours a day, 7 days a week on the number 800-900-999.
In addition to the management of the requests on the users, the interventions in the field to extend our networks in the areas not yet reached by methane, to modernize the plants and replace sections of the grid with more modern, safe and efficient solutions are distributed throughout the country. Continuing the investments foreseen by the Italgas Industrial Plan is possible thanks to the provision of the necessary personal protective equipment, supplied to all our technicians in the field, and above all thanks to the adoption of new working methods and the use of digital tools introduced by the Italgas Digital Factory. Essential technologies to facilitate remote work and ensure the safe continuation of activities.
Phase 2 represents a fundamental moment for the restart of the country and of all the territories in which we operate. Thanks to the reorganization of activities and technologies adopted in the field we will continue to provide all users with an efficient and safe service, as Italgas has been doing for over 180 years.