Italgas for a better service to end customers: the link with Consumer Associations is strengthened
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A year and a half after the signing of the Memorandum of Understanding, a new meeting with the Consumer Associations of the CNCU was organised
The relationship of collaboration between Italgas and the Consumer Associations recognized by the CNCU (National Council of Consumers and Users) is strengthened. A meeting was held today between Italgas and the associations that signed the Memorandum of Understanding with Italgas in March 2018 to take stock of the situation regarding the commitments undertaken and discuss future programmes.
Among the topics addressed this morning, the operational management of contacts between the company and associations to manage reports and complaints from end users, made more streamlined and direct. The morning was also an opportunity to point out how the process of replacing traditional meters in favor of Smart Meters, now more than 70%, in addition to exceeding well in advance the obligations imposed by Arera, improves the relationship with users due to the reduction induced in the number of reports regarding the detection of consumption.
Part of the morning was dedicated to the description of the new MyItalgas portal and, in particular, to the possibility of directly managing the Associations' reports through a dedicated access to the portal's functionalities. Thanks to MyItalgas, in fact, already today all users can access a real dedicated area of the Italgas website to enter, monitor and manage service requests concerning their own users and enter any documents necessary to complete the paperwork. In this context, access to the Portal by the associations will allow a "tailor made" management of requests concerning their members.
The year since the signing of the Protocol, on the other hand, has been fruitful in terms of collaboration between Italgas and the associations, which have found themselves on the same line with regard to the methanization of Sardinia, sharing the opportunity to build and convert to methane the local networks currently powered by LPG. The company and associations think to push further on the mutual collaboration, going so far as to jointly define a transparent contractual scheme to be used as a basis for the marketing of natural gas in the Region.
In conclusion, Italgas Consumer Associations have promised to continue to dialogue constantly with each other in order to increase, day after day, the relationship of trust and collaboration for the benefit of users and the efficiency of the service offered, in the spirit of the Memorandum of Understanding signed in 2018.