Our role

Our role

We are a leader in gas distribution, first in Italy and third in Europe, and thanks to our infrastructures we play a leading role in the energy transition towards the decarbonisation of the economy and consumption, in line with the European Union’s Green Deal targets.

Our mission

Every day, for over 180 years, the work of the men and women at Italgas has enabled millions of Italians to use a sustainable, durable, reliable source of energy.
Thanks to us, gas arrives at your home, without you noticing: we bring gas to homes and businesses in our country, so that in our daily lives we can live with the comforts that gas offers (staying warm in winter, using hot water, cooking) and work in offices, shops and small businesses.
A continual commitment, based on expertise, efficiency, innovation, quality and safety and inspired by the transparency of daily activities, integrity of behaviour and responsibility towards the communities served.

The principles behind our mission

We work to promote the economic and social development of the country with the aim of contributing to the achievement of the United Nations 2030 Agenda’s sustainable development goals, the so-called SDGs.

The challenges to which we want to make a positive contribution are:

Promoting the energy transition

Promoting the fundamental role of natural gas in the energy transition process towards a decarbonised, circular economy.

Digital transformation at the service of energy transition

Contributing to the development of renewable gases such as biomethane and hydrogen, through digitised networks.

We contribute to a sustainable environment

Ensuring and improving service quality, helping create sustainable and smart cities and generating long-term value for customers, the market, the local area and all its stakeholders, while respecting the environment.

In order to achieve these objectives, we have defined a major investment plan for a total of 7.9 billion euros in the period 2021-2027 a commitment that aims not only to make distribution networks increasingly smart, but also to increasing efforts in the areas of energy efficiency and integrated water service. Aware of the impact we can have within the national energy system, our strategic plan looks above all to digital transformation and technological innovation as key elements in enabling Italgas to play a key role in the energy transition.

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Promoting the energy transition

We believe that gas networks will play a key role in the energy transition process that will lead to a gradual reduction in greenhouse gas emissions, leading to the goal of zero emissions (or “Net Zero”) by 2050, as envisaged by the European Green Deal emissions to zero emissions (or ‘net zero’) by 2050, as set out in the European Green Deal.

Our ambition is to lead the European energy transition by providing our ‘future’ distribution network, capable of accommodating renewable gases such as biomethane and hydrogen.

Natural gas, also from a renewable gas point of view, is an affordable solution that is already available to significantly lower greenhouse gas emissions and particulate matter. It is ready to use to replace an extensive range of highly polluting fuels, while supplementing renewable electricity.

Already today, gas accounts for an important share (around 60%) of energy needs in the EU. In the future, gas can support the gradual phase-out of coal and is also important to compensate for the fact that generation from renewable sources varies with weather conditions. The new energy management model goes in the direction of sector coupling, i.e. the integration of gas and electricity aimed at a more effective and rapid decarbonisation of the economy and energy consumption.

Co-operation of all energy resources is the most immediate and cost-effective way to achieve Europe's decarbonisation targets.


Therefore, the greater the share of renewables included in the electrical system, the more need there will be for flexibility and storage. And this is where gas networks come in, which, thanks to their widespread, extensive coverage, play a strategic role both as a means for distributing renewable gases, such as hydrogen, biomethane and synthetic methane, and for storing surplus electricity generated from renewable sources, through Power-to-Gas technology. With Power-to-Gas, energy can be stored and handled in the gas networks in the form of green hydrogen or synthetic methane.

We are working on a major Power to Gas pilot project in Sardinia that will be able to use electricity from renewable sources to produce renewable fuels such as green hydrogen and synthetic methane.

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Digital transformation at the service of energy transition

“There can be no transition without digitisation”. For us, this is not just an idea, but a compass that guides our actions and investment decisions.

The Digital transformation of assets is a prerequisite for being able to inject and distribute through our networks, renewable gases such as hydrogen and biomethane or mixtures of these gases. Digitisation goes precisely in the direction of creating a new generation of infrastructures equipped to be controlled remotely, monitored constantly and extensively in order to know exactly what is flowing inside them, how it is flowing, whether the arrangements are optimal.

There is no transition without digitalisation.

Paolo Gallo
CEO Italgas

This is why we have launched a plan to digitalise assets, processes and people, which by 2022 will make us the first utility in the world with a fully digitalised network, equipped with smart meters, IoT (Internet of Things) technology, integrated sensors and applications based on artificial intelligence that can guarantee predictive maintenance and remote control of the network.

A key driver of this transformation is our Digital Factory, launched at the end of 2018, in which we develop the applications that are changing our processes by making them digital and more efficient.

Digital Factory: innovation factory and driver of Italgas’ transformation

Inside the Digital Factory, physical and virtual rooms work in agile mode to digitise the company’s processes, creating a number of innovations that have further improved day-to-day operations. WorkOnSite, which is one of the main creations of the Digital Factory, offers a practical demonstration of this; it uses artificial intelligence to verify from a remote position the conformity of the sites and the progress made on works; or Shareview, smart glass thanks to which an expert can offer their technical knowledge to help colleagues a long way away.

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We contribute to a sustainable environment

We promote the development of projects that respond tolocal needs and provide concrete answers for a more sustainable life for us, our community and future generations.

With this in mind, we are present in all the territories in which we operate with our fleet fuelled entirely by methane, and we contribute to making homes and offices more efficient and sustainable through our companies active in the field of energy efficiency.

How Italgas contributes to the achievement of global climate goals

  • We make our network of more than 73,000 kilometres available for the connection of biomethane plants, which helps to solve the organic waste problem
  • Thanks to our ESCo Seaside, we offer advice and solutions to public and private clients to optimise their energy consumption and reduce their impact on the environment
  • We are firmly committed to reducing atmospheric emissions, thanks in part to the use of Picarro technology, which allows us to intercept gas leaks in the network much more effectively than traditional technologies
  • We complete the transformation of our networks into digital infrastructures, a prerequisite for accommodating renewable gases such as hydrogen and biomethane
  • We contribute to the development of ‘power-to-gas’ technology that enables the production of gas (green hydrogen and/or synthetic methane) that can be used in existing networks through renewable energy storage systems

Italgas’ commitment in Europe

In the context of promoting the energy transition and collaboration between companies and institutions, in 2018 we joined the association GD4S (Gas Distributors for Sustainability) together with other gas distribution companies at European level: GRDF in France, Nedgiain Spain Distrigaz Sud Retele in Romania and Galp Gás Natural Distribuição in Portugal, Gas Networks Ireland in Ireland and EDA THESS in Greece. Since 2020 the CEO of Italgas, Paolo Gallo, has been President of the association.  

In addition to being the industry leaders in their respective countries, GD4 scollectively represent around 27 million end users, corresponding to 30% of the EU gas market, and operate more than 365,000 kilometres of network.

GD4S (Gas Distributors for Sustainability)

As an association, it is committed to decarbonising the European energy system by 2050 and unlocking the potential of renewable gas and gas networks. The Association is in dialogue with the Commission, the European Parliament and national institutions to represent the commitment of distributors and the importance of the role of natural gas in promoting the transition to a low-carbon energy model for a more sustainable future in which the potential of biomethane and hydrogen distributed through gas networks can be tested.

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