The Italgas Group will continue to guarantee the regular provision of public services and the performance of essential services throughout the country in which it operates, in compliance with the recent Prime Ministerial Decree of 8, 9 and 22 March 2020.
We remind you that:
- is always active for emergencies 24 hours a day, 7 days a week the First Aid service on 800-900-999;
- we make every effort to process requests for services that are essential for the continuity and safety of the service, such as the activation of supplies, reactivation of supplies, deactivation of supplies for safety reasons at the request of municipalities, installers or end customers.
We therefore invite sales companies and end customers to submit to us – for the entire period of validity of the extraordinary measures introduced by the Prime Ministerial Decree of 8, 9 and 22 March 2020 – the only requests for service that cannot be postponed and are essential.
The Italgas Group companies, during this period, suspend all scheduled activities that cannot be postponed and are not related to ensuring the continuity and safety of the gas distribution system, such as the deactivation of gas supplies, modifications or removal of plants, metrological checks of measuring groups, checks on consumption and supply pressures, the replacement of meters both scheduled and on request of sales companies or end customers.
Guaranteed operational activities involving access to private homes (emergency intervention, placement and activation of the supply, activation and reactivation of existing meters) will be carried out by technical personnel equipped with personal protective equipment (mask and gloves).
With all our commitment, even in a difficult moment experienced by our country, we continue to support the territories in which we operate and to guarantee users a continuous and safe service, as Italgas Group has done for over 180 years.
