Category: News

Mettere i clienti finali al primo posto e rendere più semplici, veloci ed efficaci i servizi offerti da Italgas.
È da oggi online una nuova versione di MyItalgas, il portale dedicato ai clienti finali di Italgas, da cui è possibile gestire e monitorare la propria utenza gas. E da oggi in maniera più semplice e digitale!

Oltre a una veste grafica del sito totalmente rinnovata e semplificata, sul nuovo portale ogni cliente finale può subito visualizzare, già dall’homepage, le pratiche e le richieste aperte, capire a che punto del percorso si trovano ed essere subito informato sui prossimi passi. Il tutto per dare al cliente indicazioni sempre più precise, aggiornate e semplici da seguire.
I dettagli di ogni pratica o richiesta sono poi ancora più facili da esplorare dalla sezione dedicata “Le mie richieste”, da cui gli utenti possono seguire l’avanzamento e interagire con la pratica stessa quando necessario, ad esempio per caricare eventuali documenti o atti autorizzativi in pochi click, grazie a una procedura guidata.

Nella nuova versione di MyItalgas, gli utenti che hanno bisogno di assistenza possono accedere all’interno di una sezione di supporto ricca di risposte e informazioni utili relative alla gestione dei contatori, alle letture, ai preventivi, all’esecuzione dei lavori e molto altro. E Nel caso di ulteriori domande o necessità di inoltrare una segnalazione i clienti finali potranno farlo direttamente online, sempre da MyItalgas.

Visita il nuovo portale e scopri le novità di MyItalgas!

  Accedi a MyItalgas

CEO Paolo Gallo: “The planned investments will make an important contribution to the country’s economy.”

“The cornerstone of our Strategic Plan is still digital transformation. In the three years since this process launched, it has already profoundly changed the Group’s DNA making it a reference model in Italy and Europe.” The presentation of the new 2020-2026 Strategic Plan opens with the words of the CEO, Paolo Gallo, finding continuity in digitisation: over time this process has allowed Italgas to construct digital and smart networks, becoming an example for other sectors. The digital infrastructures ensure an increasingly efficient service and will play a key role in the Italian and European energy transition.
In addition to digitisation, the 2020-2026 Strategic Plan includes investments of 7.5 billion (+1.1 billion on the previous Plan) which, as confirmed by Paolo Gallo, “represent an important contribution to the country as it undergoes an economic restart. This commitment coincides with infrastructure investments that therefore get the national economy moving.”
The set undertakings affect all areas of the company: from area tenders to new business opportunities, consolidation of the economic and financial structure and continuous value creation for the market and shareholders of the Group. All this comes under a single business model that incorporates the principles of sustainability, in all its forms, which, in the words of the CEO, “is the matrix that links the four pillars of our new Strategic Plan.”
The new Plan, in fact, integrates the core ESG (environmental, social and governance) values in the same way, strengthening the role of gas distribution in the energy transition and ensuring an increasingly decarbonised economy.

Development of the core business

3.1 billion of the total investments will be allocated to developing the core business of Italgas, by improving and modernising the existing infrastructure.

This business is to be developed, also thanks to the area tenders which will pay an ever more central role in the company’s future. “The area tenders, continued Gallo, “will give strong impetus to Italgas’ growth path and will further improve the quality of our service, contributing to the economic and social development of the territories we operate in.”
The company will invest 2 billion to seize the opportunities offered by the area tenders. Of this amount, 1.2 billion euros will be allocated to the acquisition of new networks, while 0.8 billion will be allocated to the maintenance, modernisation and the extension of the networks already acquired.
The deadline for the area tenders is set as 2025 and Italgas’ target is to increase its market share in Italy from the current 35% to 45% (in terms of active re-delivery points). All this is to ensure the country an increasingly efficient, sustainable, modern and secure service.

Sardinia is one of the Italian regions that, under Italgas’ 2020-2026 Strategic Plan, will have one of the most modern gas distribution networks. In recent months, thanks to the work carried out by the Italgas Group, this region has seen 800 kilometres of pipes installed and, thanks to investments of 400 million envisaged in the Plan, will see the completion of 1,100 kilometres of “digital native” networks. The island has also been guaranteed the most modern and technological network in the country, which will allow it to replace the most polluting energy sources still in use today with natural gas. For greater environmental protection and for estimated savings of up to 30% in end user consumption (compared to the fuels currently used on the island).

Digital Transformation

“An entirely digital network,” continued Gallo, “is achieved when each device connected to the network is capable of transmitting and receiving information and can be controlled remotely and in real time.” Year after year, innovation is becoming the trademark and core of the Italgas Group to an increasing degree. Digitisation in the new 2020-2026 Strategic Plan translates into around 1.1 billion in investments and sees the Digital Factory as the place where the path embarked on will be pursued.
The digital transformation programme involves the continuous improvement of processes and the constant release of innovative solutions in business management: technologies necessary to improve the service for end customers and to facilitate the work of Italgas staff onsite and remotely. This factor became decisive above all during the lockdown when Italgas continued to ensure safety and continuity of service and a prompt restart of the construction sites throughout Italy.
In recent years, the programme to replace the old meters with modern Smart Meters has played a central role in the network digitisation programme and, now that the plan is reaching an early conclusion, the most important part of the investments will be allocated to assets, processes and people always with an eye on environmental sustainability and training for all Italgas personnel.
A digital network is required for the release of new renewable gases such as biomethane and hydrogen. The change also includes support for the decarbonisation process, in which Italgas seeks to play a leading role within the scope of European energy policies. Italgas is the only European company that digitally and remotely measures and monitors methane emissions along the whole network. This process proves how integral sustainability is to Italgas’ business and represents a key value of the corporate culture.

New opportunities

One of Italgas’ objectives is to export and exploit all the best practices acquired in the gas distribution sector in other business area similar to the core one.  This undertaking translates into 240 million in investments, which will allow us to leverage the expertise and experience within the Italgas Group thanks to the companies Italgas Acqua and the ESCOs of the Group, Seaside and Toscana Energia Green. In this context too, Italgas’ contribution will be represented by the development of digital technologies, in particular for the water networks (which have been allocated 120 million euros), with the aim of improving their quality and efficiency.
The energy efficiency sector will also play a key role in the new Strategic Plan. The two ESCOs of the Group will be further integrated into the corporate dynamics to seize on the business opportunities of the public and private sector and become one of the main operators on the Italian market, also in the residential sector.
Italgas is always looking to the future. In 2021, the company will start to develop pilot projects in the Power to Gas area, a path pursued in collaboration with industrial partners, the Polytechnic University of Turin and the University of Cagliari. The programme involves the production of gas using excess renewable energy in order to play a leading role in decarbonisation and in the future of sustainable and renewable energy and to create an increasingly integrated system between production and the use of clean and “flexible” energy.

Consolidated financial structure and return for shareholders

Italgas wants to assure ongoing value creation for all its shareholders, supporting all opportunities for growth and guaranteeing them a solid return. For this reason, the new 2020-2026 Strategic Plan introduces a new dividend policy set to increase for the next four years. Remuneration will be based on a payout of 65% and with a minimum DPS (dividend per share) equal to that distributed in 2020 increased by 4% each year.

Important undertakings and investments mean Italgas will be able to confirm, at operations level, the indications announced last June.  Based on the operations, a turnover higher than 1.3 billion euros and investments of over 750 million are forecast.

Italgas Top Management presents the 2020-2026 Strategic Plan and the 2020 Third Quarter Results.

The event will take place in virtual mode on October 30th at 12 pm CET.

Watch the presentation live

The Historical Archive of Italgas, the result of about two centuries of history, will be entirely digitalized and will enhance the cultural heritage of the company

Reconciling history with innovation, Digital Transformation with the preservation of a great historical heritage: that of Italgas and the country. These are the objectives of the Heritage Lab, a new project, carried out together with the Giorgio Cini Foundation and ARCHiVe, which aims to digitize and renew the vast Italgas Archive and to give life to a new model of the Laboratory Museum. A physical and virtual meeting place that tells, in a totally innovative way, the historical riches of one of the most important companies in our country.

THE MISSION OF ITALGAS AND THE NEW HERITAGE LAB

The heart and soul of the new Laboratory Museum will be the numerous original documents, the result of almost two centuries of history, which will represent a true unicum in the gas distribution sector. An immense wealth of information, which will tell a part of the social, economic and technological evolution of our country. The Heritage Lab, moreover, will represent a new Italian model for the fruition of historical contents, whose aim will not only be to preserve, arrange and observe the Italgas Archive, but to share and deepen, from a completely new point of view, its richness with the whole community and the whole territory.

To date, Italgas’ Archive, historical library, newspaper and periodical library and museum collections contain almost 200 years of history and include an original nucleus of:

• over 1,000 linear meters of documents
• 6,000 volumes, brochures and magazines
• 35,000 prints, photographs and posters
• 350 vintage equipment and instruments, declared by the Italian State to be of considerable historical interest and subject to notification and preservation requirements

Numbers, still growing today, which testify to the greatness of the historical and cultural treasure of the company and which highlight the importance of not dispersing the precious legacy left to us by the people who have made Italgas history. In this sense, the metadatation and the entire conversion of documents into big data , made possible thanks to the work of archivists and the use of innovative software, will represent an important bridge between the analogical contents of the past and the current modes of digital fruition.

It is important to underline that the transformation of the historical heritage will not only coincide with the conversion of documents into images, but will pursue the firm will to make the fruition of these contents a real physical and virtual experience. An interactive path that puts the observer at the centre and tells our story with macro-themes of general interest. Historical and cultural strands that do not only involve specialists, but an increasingly broad and interested public (such as universities, cultural associations, local communities, businesses, museum networks and business archives).

This is the direction in which the partnerships with the Giorgio Cini Foundation and the École Polytechnique Fédéral de Lausanne are heading. Two agreements that will allow Italgas to expand its archival and historiographical skills and that will give the company more opportunities for collaboration to further expand its proposal. Already today, in fact, Italgas’ archival fonds represent very important sources for students in the writing of university theses. The aim is to make the Laboratory Museum a common good for the community and the territory, where documents, information and materials will be year after year, more and more usable and easier to consult.

WHEN THE VISITOR BECOMES AN ACTIVE PART

Within the new Heritage Lab will play a fundamental role the laboratories present, which will be equipped with the most advanced technologies necessary to digitize documents in 2D and 3D. The transformation of the content will, in fact, become an integral part of the visitor’s experience, who will have the opportunity to observe in real time the process of digitization of historical materials and will no longer be limited to a passive visualization of the final product.

There will be 4 laboratories in the Heritage Lab:

• the first will be for the time deposit of documents
• in the second one, the necessary digitization preparation treatments will take place
• the third will be equipped with the “Replica” scanner: a rapid scanning system capable of scanning a double-sided document in a few seconds
• the last laboratory will instead contain all the other latest generation scanners including the “V Scanner”, the “3D Lucida”, the “LIDAR technology” and the “Time Machine Box”.

The Italgas Museum will not only be a container of the company’s history, where visitors will be able to follow exclusively exhibition itineraries, but it will become a real productive and always active laboratory. A meeting place that will see its hinge in the Data Square: a real “square” located inside the Museum, where the public will have the opportunity to enjoy the contents of digitizations and to interact with them in an innovative and virtual way.  Data Square itself, in fact, feeds on the contents of the Italgas Archive and challenges itself to combine and share with the public daily activities, technologies and documents of the past.

The thread of the Museum will not be a simple linear and unitary succession of historical contents, but they will be conveyed to the observer through the creation of core values: homogeneous materials and narrative strands that will tell and analyze a series of specific themes related to the history of our country. The visitor can range from the evolution of social and cultural changes to those of the major Italian cities (through the consultation of maps and cartographies of the past), from scientific, technological and archaeological discoveries to themes of historical interest such as the two world wars and the progressive entry of women into the world of work.

A MUSEUM ORIENTED TOWARDS SUSTAINABILITY

Among the many objectives of the Heritage Lab is to make the Italgas Historical Archive and the Museum as places oriented towards sustainability. But how to reconcile the concepts of sustainability with the project of digitizing the archive? The process of digital transformation of documents of the past can be defined, in fact, as a path of dematerialization that involves a series of benefits, first of all that of the preservation of a cultural and historical heritage and the consequent creation of value for the whole territory and the community. Moreover, thanks to the digital enhancement of the contents, Italgas aims to represent for the country a model of process sustainability, where the final products of the museum become necessary materials to improve the daily work of the company.
A path that in the future may prove to be a viable and sustainable way also for the enhancement of the historical heritage of other realities, combining a high technological knowledge with the ability to involve research institutions and the training and retraining of personnel.

History, innovation and digitization. For Italgas and for the territory. For this reason the new Heritage Lab will represent a real digital asset for Italgas.

Italgas Top Management presents an update on 2020 performance and on the impact of the Covid-19 emergency on business.

Conference Call for the presentation to the community will be on Thursday June 11, 2020 – 3:00 PM CEST

Click on the following link to watch the presentation live.

WATCH LIVE

 

https://www.italgas.it/en/press-release/Italgas-The-BoD-examines-the-operating-performance/

 

More than 2 months after the beginning of the Covid19 emergency, Italgas restarts at the beginning of Phase 2. From the beginning of the “lockdown” until today, in fact, the company has continued to guarantee in the field all the essential services related to the efficiency, continuity and safety of the gas distribution service.
In the same way we have carried out the new activations and reactivations in order to ensure new users the service and “normality” of life at home, thanks to the daily use of gas.

In compliance with Legislative Decree no. 33 of May 16, 2020 DPCM of April 26, 2020, the requirements imposed by the ARERA and the indications of the Ministry of Economic Development, Italgas continues to provide essential services, including activations and reactivations, also in Phase 2 and, in addition, returns to take charge of all other service requests on utilities that do not involve entry into individual private homes, such as for example:

• New connections
• Counter replacements
• Deactivations
• Suspensions and interruptions of supplies due to delinquency
• Readings
• Estimates for work on plants and meters and related inspections
• Checks on malfunctioning meters

In particular emergency situations, Italgas can also intervene in private homes, to ensure the continuity and availability of the service in safe conditions for users.
The Italgas Emergency First Aid service is always active 24 hours a day, 7 days a week on the number 800-900-999.

In addition to the management of the requests on the users, the interventions in the field to extend our networks in the areas not yet reached by methane, to modernize the plants and replace sections of the grid with more modern, safe and efficient solutions are distributed throughout the country. Continuing the investments foreseen by the Italgas Industrial Plan is possible thanks to the provision of the necessary personal protective equipment, supplied to all our technicians in the field, and above all thanks to the adoption of new working methods and the use of digital tools introduced by the Italgas Digital Factory. Essential technologies to facilitate remote work and ensure the safe continuation of activities.

Phase 2 represents a fundamental moment for the restart of the country and of all the territories in which we operate. Thanks to the reorganization of activities and technologies adopted in the field we will continue to provide all users with an efficient and safe service, as Italgas has been doing for over 180 years.

Italgas Top Management presents 2020 First Quarter Results.

Conference Call for the presentation of results to the community will be on Wednesday, April 29th, 2020 at 04:00 pm CEST.

Click on the following link to watch the presentation live:

 WATCH LIVE

Security and efficiency of the service have guaranteed normality in the homes of end users. The company’s commitment has, however, also extended to solidarity

Normality and safety. These are the two objectives that, almost two months after the beginning of the Coronavirus emergency, have pushed Italgas to make even more efforts to ensure the regular distribution of gas to all users, ensuring that life at home is normal. A necessary factor at such a complex time, during which many of our daily habits have been revolutionized. All this without neglecting the health of their own people and the end users themselves. Priorities and points of reference confirmed by the immediate establishment of an internal crisis committee, the re-articulation of Italgas teams on the national territory and all the arrangements that the company has put in place since the beginning of the emergency to date. The Italgas Crisis Committee, in particular, has a multifunctional composition and approach. The representatives meet daily and, monitoring day after day the evolution of the emergency in Italy, make the necessary arrangements to ensure the efficiency and safety of the service.

Italgas believes in innovation in all its dimensions. For this reason, Smart Workingwas already activein the company for some time, an agile and modern way of working which, with the arrival of the emergency, was immediately extended to the various sites in order to prevent any risk. About 2,500 employees already had all the tools needed for Smart Working (PC, smartphone, internet connection). The spread of the tools has been quickly extended to allow remote work even to those who do not have a stable connection or full equipment, such as new hires who have received the kit directly at home.

The results have been very positive: the number of users connected remotely has increased from an average of 70 to 1,800 and many of the many activities planned have been regularly carried out through a solid videoconferencing infrastructure, which in March supported about 1,600 hours of video connections, and innovative collaboration tools in the cloud that Italgas has long adopted.

The work of Italgas, however, is also and above all in the field. For this reason, the company has continued to guarantee to all end users the essential services for the gas distribution system, while at the same time ensuring the regular monitoring of First Aid activities (active 7 days a week, 24 hours a day) and maintenance activities on the network to ensure safety and continuity of service. In addition, all technicians in the field who continue to carry out essential operational activities (e.g. gas reactivations) in private homes, with commitment and responsibility, have been put in a position to carry out the work safely and equipped with the necessary personal protective equipment.

But not just operations. Italgas, in fact, has not stopped with solidarity. This is because, asItalgas CEO Paolo Gallo said in recent days,”in such a complex and critical moment for Italy we are all called to do our part, as individuals and as a company”. Precisely for this reason Italgas has decided from the beginning to stay close to those who are in the front line against the spread of Coronavirus and to offer its contribution to support the Civil Protection and important hospitals in the cities of Turin, Milan, Padua, Pavia, Piacenza, Rome and Naples. All through direct donations and internal fundraising supported by the Group’s own people. An initiative, the latter, which has just ended and which has seen Italgas personnel donate the economic equivalent of 7,000 hours of their work to the Civil Protection. A figure that has been doubled by an equal amount directly from the company.

A series of initiatives that confirm what, for over 180 years, has been Italgas’ commitment: to guarantee end users allover Italy normality, in safety and without “making noise”. Activities that are not only aimed at providing the service, but also at concretely supporting the country and the communities where Italgas is present. A way of acting that bears witness to the responsibility with which the Italgas Group has always operated towards its people, territories and end users.

Read more about how Italgas restared its services during the phase 2 >>

The third stage of the “Training/Information Route” took place yesterday via webinar an opportunity to strengthen the relationship with sales companies for the benefit of end users

01 April 2020 – Inform, listen and improve. All for the benefit of end users. These are the objectives that Italgas places at the basis of its relationship with the sales companies. A continuous and profitable link that sees Italgas, the first gas distributor in Italy, confront itself with about 300 sales companies that in turn manage the supplies of about 7.6 million end users. Italgas has always paid attention to the relationship with all stakeholders and in particular to the sales companies, which are the direct interlocutor of end customers. For this reason it is essential to share tools and expertise to improve the efficiency and security of the service provided to users.

In this context the “Training/information path” provided in webinar modeis inserted .  A project of “virtual meetings” started in 2019 and arrived yesterday at the third appointment, designed to improve and strengthen the dialogue between Italgas and the sales companies. The main objective of these meetings is, in fact, to share new ways, new digital tools provided by Italgas that will play a decisive role in ensuring an increasingly efficient and cutting-edge service for end users. With this in mind, great attention during yesterday’s session was given to “Gasonline”, Italgas’ portal dedicated to sales companies. A decisive application in the exchange of information between operators in the gas distribution sector and which represents a great gateway for all sales companies that will be able to take advantage of innovative features, services, tools and content to support their daily work.

Innovation was one of the issues addressed during yesterday’s third meeting, a webinar event. “Even before the emergency we decided to organize this training and information path via webinar and we are happy that this decision has also met the current needs – explains Sandro Lacidogna, Italgas Sales Manager – an initiative that confirms our company vocation oriented towards digital innovation and that sees us as the first in the gas distribution sector to launch an event like this through an online platform”.

A modality that has brought, in fact, a series of benefits to all participants and that has overcome the problems that have arisen with the current health emergency. The webinar allowed everyone, first and foremost, to be present at the project despite the physical distance. It also facilitates those who, for personal or professional needs, could not be connected live but can comfortably attend the webinar at any later time. In addition to this, the webinar allowed Italgas to respond and dialogue in an interactive way both during and after the online session. All this made the webinar the one with the highest participation so far, given the more than 300 participants connected at the same time (representing the 110 related sales companies). Numbers that confirm the goodness of the path taken, both in terms of content and methods of use, and that push Italgas to continue the project with the new stages planned during the year. An initiative that, given the positive feedback received from the sales companies, will continue to represent an important opportunity to inform and compare notes.

In conclusion, the webinar allowed all participants to listen and communicate, representing an important moment of exchange and dialogue between Italgas and the sales companies. A step to continue to build together an increasingly efficient and innovative service for the benefit of end users: the real centre of the relationship between distributor and sales company.