Our performance

We communicate our sustainability performance to stakeholders, providing a transparent view of Italgas’ commitment and impact.

Since 2016 we have been reporting on our environmental, social and governance actions and achievements.

We started with our first Sustainability Report, and then from 2017 we prepared the Non-Financial Statement pursuant to Legislative Decree 254/2016. After three editions, in 2020 we have chosen to inaugurate a new season of our reporting by publishing the Italgas Group’s first Integrated Annual Report. The intention is to provide an effective and transparent representation of the company’s ability to create value over time, reporting financial and non-financial performance in an integrated manner.
We adopt the GRI Sustainability Reporting Standards, published in 2016 by the Global Reporting Initiative, according to the “In accordance – Core” option and refer to the guiding principles and content elements set out in the International Integrated Reporting Framework issued by the International Integrated Reporting Council.

In addition, the reported indicators are audited by an external company.

Changing Perspectives

There is only one way to the future, that of a deeply integrated sustainability.

Final customers

 

STANDARD GRI 416-1 ASSESSMENT OF THE HEALTH AND SAFETY IMPACTS OF PRODUCT AND SERVICE CATEGORIES

Quality standards established by ARERA34 (ARERA obligation 569/19 subsection 14.2) – Italgas Retiu.o.m.TARGET AREA201920202021
High and medium pressure network inspected%100% in three mobile years58.7095.298.3
Low pressure network inspected100% in four mobile years60.4095.598.2
Respect for maximum arrival time at the place of the call for emergency intervention>9098.9099.399.5
Quality standards established by ARERA – Italgas Reti201920202021
Respect for maximum time set for the performance of services subject to specific standards98.1%98.4%98.6%
Respect for punctuality in appointments made with customers99.1%98.9%99%
Quality standards established by ARERA (ARERA obligation 569/19 subsection 14.2) – Toscana Energiau.o.m.TARGET AREA201920202021
High and medium pressure network inspected%100% in three mobile years42.43591.695.8
Low pressure network inspected100% in four mobile years35.53694.298.0
Respect for maximum arrival time at the place of the call for emergency intervention>9097.998.098.0
Quality standards established by ARERA – Toscana Energia201920202021
Respect for maximum time set for the performance of services subject to specific standards98.9%99.2%99.7%
Respect for punctuality in appointments made with customers99.6%99.6%99.7%
Quality standard established by ARERA (ARERA obligation 569/19 subsection 14.11) – MedeaU.M.TARGET AREA201820192020
High, medium and low pressure network inspected – Other Gases%100% in four mobile years27.147.9%59.7
Respect for maximum arrival time at the place of the call for emergency intervention>9099.199.099.5

34 In accordance with Annex A to Resolution 569/2019 (RQDG), the distributor is required to comply with service obligations relating to the frequency of network inspection, equal respectively to 100% in the 3 mobile years for high and medium pressure networks and 100% in the 4 mobile years for low pressure networks (subsection 14.2, letters a) and b) of the RQDG).

35 The amount represents the best estimate as of the closing date and is subject to adjustment when reporting to the Authority.

36 With the CRDS (Picarro) method, the 2019 value becomes 50.3.

37 With the CRDS (Picarro) method, the 2019 value becomes 52.1.

38 Data for 2019 and 2020 are not available as the first natural gas network was activated in early 2021.

 

Governance and ethics

 

405-1 DIVERSITY OF GOVERNANCE BODIES AND EMPLLOYEES BREAKDOWN OF THE GOVERNANCE BODIES (ITALGAS S.P.A. BOARDS OF DIRECTORS) BY GENDER AND AGE GROUP

MenWomen
30-50>5030-50>50
20193312
20203312
20213312

 

INTERNAL CONTROL SYSTEM: REPORT RECEIVED

u.o.m.201920202021
Total reports receivedno71315
– of which relating to the internal control systemno212
12
of which relating to other matters (Code of Ethics, mobbing, thefts, security, etc.)no501
– of which relating to administrative liability pursuant to Legislative Decree 231/2001no012
Reports closedno61215
Reports pendingno110

 

 

ANTI-CORRUPTION


GRI 205-2 DISCLOSURE AND TRAINING ON ANTI-CORRUPTION POLICIES AND PROCEDURES

GRI 205-2 Disclosure and training on anti-corruption policies and proceduresU.o.m.201920202021
Anti-corruption training*hours3673,8491,950
Attendeesno.3022,9141,686

* The data reported for FY 2019 refer to the companies Italgas Reti and Italgas S.p.A. only.

GRI 205-2 DISCLOSURE AND TRAINING ON ANTI-CORRUPTION POLICIES AND PROCEDURES

GRI 205-3 Confirmed incidents of corruption and actions takenU.o.m.2019*20202021
Total confirmed incidents of corruptionn.000
Confirmed incidents of corruption with dismissal/disciplinary measure of employees000
Confirmed incidents of corruption with termination/non-renewal of contracts with business partners000

* The training considered covers the following subjects: Code of Ethics, Model 231, Anti-corruption, Antitrust and Data Protection.

 

Employees

 

GRI 405-1 DIVERSITY amongst employees (HEADCOUNT)

U.o.m.201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Executivesno.5996150858531164
Managers252442962505230224861309
Office workers1,7475232,2701,6595362,1951,5995632,162
Manual workers1,46631,4691,42641,4301,36451,369
Total3,5175794,0963,3856003,9853,2646403,904

 


EMPLOYEES BELONGING TO PROTECTED CATEGORIES. GRI 405-1

U.o.m.201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Employees belonging to protected categoriesno.146301761483218014534179

 

GRI 405-2 – RATIO OF BASIC SALARY AND REMUNERATION OF WOMEN TO MEN

Employee levelAverage Women salaryAverage Men SalaryRatio (W/M)
Executive level (base salary only)130,091.7135,318.9796.1%
Executive level (base salary + other cash incentives)181,968.86205,455.4488.6%
Management level (base salary only)60,570.6563,351.295.6%
Management level (base salary + other cash incentives)65,578.9771,853.7591.3%
Non-Management level (base salary only)38,717.339,646.1797.7%

 

EMPLOYEES BY LEVEL OF EDUCATION

U.o.m.201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
University graduatesno.388218606405255660445308763
Secondary school graduates1,8072772,0841,7272681,9951,6712631,934
Other (below secondary school diploma)1,322841,4061,253771,3301,138691,207
Total3,5175794,0963,3856003,9853,2646403,904

 

EMPLOYEES BY AVERAGE SENIORITY

U.o.m.201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Average age of employees (age)no.514951.2514850.5504749.5
Average seniority of service (years)252225.4252124.5241923.2

 

TURNOVER RATE GRI 401-1

U.o.m.201920202021
Turnover rate*% 10.910.713.2
Men% 10.69.912.4
Women% 12.315.617
Inbound turnover rate%546
< 30%412828
between 30 and 50%449
> 50% 000
Outgoing turnover rate%678
< 30%323
between 30 and 50%212
> 50%81011

 

VOLUNTARY OUTGOING TURNOVER RATE

2018201920202021
Voluntary outgoing turnover rate*0.390.630.350.74

*Calculated as (incoming + outgoing) / average workforce * 100 for each cluster
 

NEW RECRUITS (HEADCOUNT)* – GRI 401-1

U.o.m201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Totalno.137551921025715914374217
under 30 years1154115683381218938127
between 30 and 50 years201434161935533588
over 50 years202303112

*Only market entries are considered.
 

PERCENTAGE OF NEW POSITIONS HELD BY IN-HOUSE CANDIDATES

2018201920202021
Percentage of new positions held by in-house candidates (%)93.396.690.687.6

 

INBOUND TURNOVER RATE*  GRI 401-1

U.o.m201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Total%49531044126
under 30 years366941244928254628
between 30 and 50 years3842947159
over 50 years000000000

*Calculated as: new recruits/employees as at 31.12 every year for each cluster
 

OUTGOING WORKERS* GRI-401-1

U.o.m201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Totalno.237132502383527326335298
under 30 years121134486915
between 30 and 50 years1341763913215
over 50 years21282202282825614424268

*Termination by mutual agreement and other outgoings.
 

OUTGOING TURNOVER RATE* GRI 401-1

U.o.m201920202021
MenWomenTotalMenWomenTotalMenWomenTotal
Total%726767858
under 30 years4231522113
between 30 and 50 years222111212
over 50 years9281091011711

*Calculated as: leavers/employees as at 31.12 every year for each cluster.
 

EMPLOYEES (HEADCOUNT) GRI 102-8

 U.o.m201920202021
 MenWomenTot.MenWomenTot.MenWomenTot.
Part Timeno.1143547374473643
Fixed termno.000000000
On permanent contractsno.1143547374473643
Apprenticeships/access-to-work contractsno.00000000 0
Full timeno.3,5065364,0423,3785633,9413,2576043,861
Fixed termno.202101011
On permanent contractsno.3,3424923,8343,1875043,691 3,049 5373,586
Apprenticeships/access-to-work contractsno.1624420619059249208 66274
Totalno.3,5175794,0963,3856003,985 3,264 6403,904

 

TRAINING

 U.o.m.201920202021
Total hours of training providedno.84,03875,948112,379*
·    womenno.7,85611,89917,571
·   menno.76,18264,04994,808

 

*HOURS OF TRAINING BY AGE RANGE 2021

U.o.m.2021U.o.m.2021
<30 yearsHours28,016Hours/n.62.8
between 30 and 50 yearsHours36,400Hours/n.37.6
>50 years Hours47,964Hours/n.19.3

 

GRI 404-1 AVERAGE HOURS OF TRAININGS PER YEARS PER EMPLOYEE*

 U.o.m.201920202021
Total employeesHours/n.211929
ExecutivesHours/n.302625
ManagersHours/n.272527
Office workersHours/n.182026
Manual workersHours/n.221634

* The figure may include multiple participations for an individual participant
 

BREAKDOWN OF TRAININGS HOURS PROVIDED BY SUBJECT AND TYPE

 U.o.m.201920202021
hoursAttendees

hours

AttendeeshoursAttendees
Training on HSEQ topicsno.37,6795,220 19,0404,03841,9216,715
Training on the Code of Ethics – Model 231 – Anti-corruption – Antitrustno.367302 3,8492,9141,9501,686
Managerial trainingno.18,7525,224 16,071 6,41814,9085,959
Technical/specialised trainingno.27,2413,392 16,8522,42328,7683,252
Training on digitisation topicsno.N/AN/A20,13717,12224,83218,449

 

AVERAGE HOURS PER EMPLOYEE

no.201920202021
Training on HSEQ topicsHours/n9.24.810.7
Training on the Code of Ethics – Model 231 – Anti-corruption – AntitrustHours/n.0.11.00.5
Managerial trainingHours/n.4.64.03.8
Technical/specialised trainingHours/n6.74.27.4
Training on digitisation topicsHours/nN/A5.16.4

 

GRI 401-3 PARENTAL LEAVE

U.o.m.201920202021
Total positions openn.285278302
Menn.230225229
Womenn.555373
Positions open during the yearn.293262
Menn.241741
Womenn.51521
Positions closed during the yearn.256246240
for returnn.246238228
Menn.196202179
Womenn.503649
for contract endn.10812
Menn.1069
Womenn.023

* The data for parental leave refer to Italian Law 53/2000.
 

COLLECTIVE AGREEMENTS GRI 102-41

U.o.m.201920202021
Total%100100100

 

DISPUTES WITH EMPLOYEES

 U.o.m.201920202021
Total disputes pending as at 31/12 (employees and former employees) no.204124
Disputes started during the yearno.133519
Disputes closed during the yearno.151636

 

Health and safety

 

STANDARD GRI 403-9 WORK-RELATED INJURIES

 EMPLOYEES*U.O.M.201920202021
Workplace accidents (LTI) 37no.674
of which with serious consequences (absence of over 6 months)no.100
Deathsno.000
Employee accident indices ***
Frequency Rate (LTIFR) 38no.0.981.070.61
Accident frequency index with serious consequencesno.0.1600
Death index00 0
Severity indexno.0.010.100.03

*The table does not include details of men/women and regions so as to standardise the report with the new version of the GRI. For the value given on the 2019 Consolidated Non-Financial Statement, reference is made to the document published on the Group’s website at https://www.italgas.it/wp-content/uploads/ sites/2/2021/07/Non-Financial-Statement-2019.pdf. The data on accidents include events that led to absence from work for more than one day.

*** The injury indices have been calculated as follows: Death index:
– Number of deaths
– Million hours worked Severity index: days absence due to injury
– Thousand hours worked Frequency index: number of injuries recorded
– Million hours worked

43 LTI: Lost Time Injury
44 LTIFR: Lost Time Injury Frequency Rate

 

 

NON-EMPLOYED WORKERS (CONTRACTORS)*U.o.M.201920202021
Workplace accidents (LTI)no.888
of which with serious consequences (absence of more than 6 months)no.000
Deathsno.000
Accident indices (contractors) ***
Frequency Index (LTIFR)1.851.941.71
Accident frequency index with serious consequences0.000.000.00
Death index0.000.000.00
Severity index0.110.100.07
Employee + contractor accident frequency index1.341.411.07
Near misses4459

 

*The table does not include details of men/women and regions so as to standardise the report with the new version of the GRI. For the value given on the 2019 Consolidated Non-Financial Statement, reference is made to the document published on the Group’s website at https://www.italgas.it/wp-content/uploads/ sites/2/2021/07/Non-Financial-Statement-2019.pdf. The data on accidents include events that led to absence from work for more than one day.

*** The injury indices have been calculated as follows: Death index:
– Number of deaths
– Million hours worked Severity index: days absence due to injury
– Thousand hours worked Frequency index: number of injuries recorded
– Million hours worked

 

Community

 

STANDARD GRI 203-1 INFRASTRUCTURE INVESTMENTS AND SERVICES SUPPORTED

SPONSORSHIP AND DONATIONU.O.M.201920202021
Sponsorshipthousand euros6711,086970
Liberal donations262,02947324
Total6973,1151,294

47 86% of the liberal disbursements activated by the Group in 2020 consisted of donations to various hospitals for the purchase of machinery, equipment, and functional garrisons (such as devices for the protection of health facility personnel, inpatient beds and technical equipment) and contributed to the setting up of new areas to meet the needs arising from the emergency situation related to the pandemic and ensure hospital service.

Suppliers

All Italgas suppliers are assessed according to social criteria, regardless of year and category. On the other hand, for the suppliers assessed using environmental criteria, the percentage is 29% for the “Goods” category, 16% for the “Works” category and 21% for the “Services” category. As shown by the graph below, the trends are nevertheless increasing over the years monitored (respectively: Goods +10%, Works +3%, Services +6.5% compared to 2020).

 

Environment

 

ENERGY

ENERGY CONSUMPTION

Total energy consumptionU.O.M.2018201920202021
total non-renewable energy consumptionMWh155,997163,805136,889140,389
total renewable energy consumptionMWh19.55845.42627,71925,636

 

GRI 302-1 ENERGY CONSUMED WITHIN THE ORGANIZATION

GRI 302-1 Energy consumed within the organizationU.O.M.2019120202021
FUEL ENERGY CONSUMPTION
Fuel energy consumption from non-renewable sources
Fuel energy consumption for civil and industrial useTJ367.7368.0366.0
of which natural gas for civil useTJ45.345.346.4
of which natural gas for industrial useTJ313.6310.2306.4
LPG and propane air for civil and industrial useTJ8.812.6213.2
Fuel energy consumption for vehicles3TJ122.0123.0137.2
of which dieselTJ17.911.012.1
of which petrolTJ25.518.116.2
of which natural gasTJ78.793.94109.0
Fuel energy consumption from renewable sources
Fuel energy consumption from renewable sourcesTJ000
Total fuel energy consumption
Total fuel energy consumptionTJ489.7491.0503.2

 

GRI 302-1 Energy consumed within the organizationU.O.M.2019120202021
CONSUMPTION OF PURCHASED ENERGY
Consumption of purchased energy from non-renewable sources
of witch electricityTJ100.01.51.9
Heating energyTJ00.30.3
Consumption of purchased energy from renewable sources
Consumption of purchased energy from renewable sourcesTJ099.391.8
Total consumption of purchased energy
Total consumption of purchased energyTJ100.1101.194.0
TOTAL ENERGY CONSUMED WITHIN THE ORGANISATION
Total energy consumed within the organizationTJ589.8592.1597.2

1 The data relative to the consumption of natural gas energy by vehicles has been restated with respect to the 2019 Non-Financial Statement.
For the value shown in the 2019 Consolidated Non-Financial Statement, please refer to the document published on the Group’s website at https://www.italgas.it/wpcontent/uploads/sites/2/2021/07/Non-Financial-Statement-2019.pdf
2 Please note that as compared with 2019, propane air has been considered separately from LPG.
3 For more details on the trend of consumption linked to vehicles, refer to the specific graphs and the information given in the section “Emissions and action taken to
reduce them” of this document.
4 The trend of energy consumption is consistent with the change in the fuel mix used by the vehicle fleet. For more details on the trend of consumption linked to
vehicles, refer to the specific graphs and the information given in the section “Emissions and action taken to reduce them” of this document.

 

GRI 302-3 ENERGY INTENSITY

GRI 302-3 ENERGY INTENSITYU.O.M.2019120202021
Global energy intensityTJ/106Sm30.070.070.06
Total energy consumed within the organizationTJ589.7592.1597.2
Gas distributed106Sm38,0018,4778,887

 

GRI 302-3 ENERGY INTENSITYU.O.M.2019120202021
Natural gas for industrial use energy intensityTJ/106Sm30.030.030.03
Total natural gas for industrial use energy consumedTJ313.6310.1306.3
Gas distributed106Sm38,0018,4778,887

 

GRI 302-3 ENERGY INTENSITYU.O.M.2019120202021
Energy intensity per km of networkGJ/km8.38.38.2
Total energy consumed within the organizationGJ589,782.8592,147.7597,233.4
km of networkkm70,50271,18572,503

 

GRI 302-3 ENERGY INTENSITYU.O.M.2019120202021
Industrial electricity intensity per km of network*GJ/km0.7850.790.77
Industrial electricity consumed within the organisationGJ55,374.656,824.356,350.3
km of networkkm70,50271,18572,503

 

GRI 302-3 ENERGY INTENSITYU.O.M.2019120202021
Energy intensity per delivery point*GJ/unit0.070.070.07
Total energy consumed within the organizationGJ589,782.8592,147.7597,233.4
Active delivery pointsunit7.573 * 1067.595 * 1067.604 * 106

1In 2019, 3 months of Toscana Energia are considered.

 

EMISSION

GRI 305-1 Direct (Scope 1) GHG emissions

GRI 305-2 Indirect (Scope 2) GHG emissions from energy consumption

GRI 305-3 Other indirect (Scope 3) GHG emissions

GRI 305-4 Intensity of GHG emissions

GRI 305-1 Direct (Scope 1) GHG emissions
GRI 305-2 Indirect (Scope 2) GHG emissions from energy consumption
GRI 305-3 Other indirect (Scope 3) GHG emissions
GRI 305-4 Intensity of GHG emissions
GRI StandardU.O.M.2019120202021
Total Scope 1305-1103t CO2e156.3173.1160.5
Total Scope 22305-2103t CO2e7.50.20.2
Total Scope 1 and Scope 2103t CO2e163.8173.3160.7
Total Scope 3305-3103t CO2e136.3153.3172.5
Total Scope 1, Scope 2 and Scope 3103t CO2e300.1326.6333.2
Carbon intensity3305-4103t CO2e/106Sm320.520.418.1

Indirect Greenhouse Gas Emissions (Scope 2)

IGHG (Scope 2)Unit2018201920202021
Location-basedmetric tonnes of CO2 equivalents9’0767’5007’3006’400
Market-basedmetric tonnes of CO2 equivalents4’50012’900200200

GRI 305-7 Nitrogen oxides (NOx), sulfur oxides (SOx) and other significant air emissions

GRI 305-7 Nitrogen oxides (NOx), sulfur oxides (SOx) and other significant air emissionsU.O.M.201920202021
CiviltNOx1.261.261.29
ServicetNOx17.217.216.4
VehiclestNOx5.043.113.36
TotaltNOx23.6421.721.1

1 Data restated with respect to the 2019 Non-Financial Statement. For the value shown in the 2019 Consolidated Non-Financial Statement, please refer to the document published on the Group’s website at https://www.italgas.it/wp-content/uploads/sites/2/2021/07/Non-Financial-Statement-2019.pdf

2 2019: Scope II location-based, 2020 and 2021: Scope II market-based

3 Calculated as Scope 1 and Scope 2 emissions / gas distributed.

4 2019 NOx emissions were calculated partly using the 2020 calculation method and, where not possible, the 2019 calculation method was applied. For the value shown in the 2019 Consolidated Non-Financial Statement, please refer to the document published on the Group’s website at https://www.italgas.it/wp-content/uploads/sites/2/2021/07/Non-Financial-Statement-2019.pdf.
Consumption and emissions avoided fot the group

 

GRI 302-4 Reduction of energy consumption
GRI 305-5 Reduction of GHG emissions

GRI 302-4 Reduction of energy consumption
GRI 305-5 Reduction of GHG emissions
20202021
TJtC02eqTJtC02eq
Network conversion from LPG to natural gas23.1217.046.3452.5
Vehicle fleet conversion1,250.01,390.0
Renovation of the site at Largo Regio Parco 11 and 9 in Turin16.47382.05.5389.9
Preheating optimisation systems8.82500.030.91,735.1
Installation of smart meters2.6192.02.6187.8
Photovoltaic32.42,373.033.92,452.3
Purchase of electricity from certified renewable sources0.07,039.00.06,155.7
Replacement of lighting with LED bulbs0.536.9
Total emissions avoided73.411,953.0119.712,800.2

1The 2020 figure refers to the site on Largo Regio Parco 11 only

 

Scope 3 – Emissions classification

Scope 3 – Emissions classificationU.O.M.20202021
Capital goods103t CO2eq124.1138.5
Purchased goods and services103t CO2eq18.321.2
Fuel-and-energy related activities (not included in scope 1 or 2)103t CO2eq4.04.1
Upstream transportation and distribution103t CO2eq3.74.4
Waste generated in operations103t CO2eq0.63.5
Business travel103t CO2eq0.00.8
Total103t CO2eq153.3172.5

 

COVERAGE BY MANAGEMENT SYSTEM

COVERAGE BY RECOGNISED ENVIRONMENTAL MANAGEMENT SYSTEMS SUCH AS ISO14001, EMAS OR ISO45001U.O.M20202021
ISO14001 & ISO 45001Companies by km of network (%)98.9100
ISO14001 & ISO 45001Companies by % of revenues98.7100

 

WATER

More details are explained in the Integrated Annual Report 2021 at page 155.

click here and find out more

 

WASTE

More details are explained in the Integrated Annual Report 2021 at pages 156 and 157.

click here and find out more

 

SANCTIONS

In 2021, just like in 2020, 2019, 2018 and 2017, the Italgas Group did not receive any significant sanctions for breaching environmental laws and regulations.

 

Last update: