Objectives and actions

We want to contribute to a sustainable and fair energy future that generates shared opportunities for growth.

We are committed to integrating sustainability principles into our business strategies (link to business plan in investors) and to developing a sustainability plan for the environment, the territory and the environment all our stakeholders.

Paragraph With our Sustainability Goals 2019-2025 , we put our stakeholders at the centre, transparently declaring actions and projects to create long-term value and contribute to achieving the Sustainable Development Goals of the UN Agenda 2030.

We carry out engagement initiatives and pursue our sustainability objectives in line with the commitments set out in the Paris Agreement.

We are protagonists of the country’s future and accompany Italy in the energy transition.

 

Territory and communities

Improve energy efficiency and reduce the carbon footprint

Replace cast iron pipes with mechanical joints with PE/steel equivalent pipes.

Timing: 3 years

94%

Complete the methanisation of the service fleet.

Timing: 1-2 years

100%

Put together a carbon efficiency and CO2 reduction target.

Timing: 2 years

90%

Monitor company cars using a black box.

Timing: 1 year

100%

Begin the installation of low energy consumption lights (LED) in substations.

Timing: 3 years

65%

Develop a pilot project to make reduction stations safe (IRI).

Timing: 1 year

100%

Optimise the odorant levels in the network.

Timing: 2 years

90%

Optimise the pressure at the time the gas is released from the network.

Timing: 2 years

28%

Optimise the systems and improve the efficiency of the public cloud.

Timing: 2 years

85%

Develop gas advocacy

Increase the re-delivery points in areas that still use LPG or other fuels.

Timing: 2 years

100%

Promote the transformation of the LPG networks into methane gas.

Timing: 3 years

100%

Enable circular economy processes

Handle the disposal of mechanical meters in a virtuous manner.

Timing: 1-2 years

50%

Develop approaches to manage the end of life of smart meters.

Timing: 3-5 years

90%

Give back to the reference territory

Implement scalable social innovation projects that can be replicated in the territories.

Timing: 3 years

80%

Organise safety walks for schools in the territories.

Timing: 1-2 years

70%

 

Clients and sales companies

Harmonize processes with sales companies

Conduct a customer satisfaction analysis with sales companies.

Timing: 3 years

20%

Improve communication channels between Italgas and sales companies.

Timing: 2 years

60%

Shorten the distances from the end customer

Create a complaint management portal.

Timing: 2 years

90%

Implement the Memorandum of Understanding with Consumer Associations.

Timing: 2-3 years

85%

 

People

Protect and optimise know-how and harmonise operational processes

Consolidate an external teaching and technical mentorship programme.

Timing: 3 years

85%

Increase partnerships with the main Italian universities and polytechnics to “engage” students.

Timing: 2-3 years

86%

Set up a Professional Families programme and encourage the exchange of knowledge and experience between the different figures and seniority at the company and harmonise the practices in place in the territory.

Timing: 2-3 years

100%

Create a young engineer insertion plan.

Timing: 2-3 years

100%

Adopt new digital tools for training in technical roles.

Timing: 2 years

83%

Improve application accessibility for people with disabilities.

Timing: 1-2 years

36%

Develop skills

Implement a people’s professional development policy.

Timing: 2 years

100%

Create a skill development programme for young people and high potential.

Timing: 2-3 years

71%

Develop evaluation and analysis activities (individual and group assessments).

Timing: 2-3 years

80%

Define projects and courses to spread the digital culture and knowledge.

Timing: 1-2 years

84%

Transfer knowledge through the work-school alternation project.

Timing: 1-2 years

100%

Engage employees and ensure their well-being

Conduct a company climate analysis.

Timing: 1-2 years

 

100%

Increase new tools and channels to inform the company population of the welfare services.

Timing: 1-2 years

70%

Promote diversity and equal opportunities

Define the value of women in the company and promote initiatives.

timing: 2-3 years

75%

Increase the presence of women in the company in terms of profiles and professionalism of “feminine” interest.

Timing: 1-2 years

100%

Strengthen employee dialogue and engagement

Reduce the environmental impact in offices.

Timing: 1 year

60%

Strengthen and enhance the sustainability positioning

Create internal communication tools to divulge the positioning of Italgas.

Timing: 2-3 years

71%

 

Investors and lenders

Strengthen and enhance the sustainability positioning

Consolidate, optimize and improve the presence in the sustainability indexes.

Timing: 2-3 years

65%

Prepare a roadshow with SRI investors on sustainability issues.

Timing: 2 years

40%

 

Suppliers

Promote the sustainability culture along the value chain

Develop sustainability requirements in vendor management processes.

Timing: 2 years

 

100%

Promote good practices for sustainability and engagement in the supply chain.

Timing: 3 years

100%

Enable circular economy processes

Identify the merchandise categories in which to develop green procurement approaches.

Timing: 2 years

90%

 

Authorities and Associations

Strengthen and enhance the sustainability positioning.

Consolidate and strengthen participation in national and international sustainability networks.

Timing: 2-3 years

90%

Dialogue and priorities

We have a transparent dialogue with our stakeholders to explore their priorities and define our material issues.

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Discover our vision and the stories of our projects

Serving the energy future

With an extensive, digitised network , we contribute to the energy future and the development of renewable gases.

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Together for the territory

We participate in the development of society, with concrete projects that generate shared value.

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Operational excellence

We take pride in our work and do it in an excellent way to ensure a safe and reliable service.

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