Objectives and actions

Objectives and actions

We want to contribute to a sustainable and fair energy future that generates shared opportunities for growth.

We are committed to integrating sustainability principles into our business strategies (link to business plan in investors) and to developing a sustainability plan for the environment, the territory and the environment all our stakeholders.

Paragraph With our Sustainability Goals 2019-2025 , we put our stakeholders at the centre, transparently declaring actions and projects to create long-term value and contribute to achieving the Sustainable Development Goals of the UN Agenda 2030.

We are protagonists of the country’s future and accompany Italy in the energy transition.

 

Territory and communities

Improve energy efficiency and reduce the carbon footprint

Replace cast iron pipes with mechanical joints with PE/steel equivalent pipes.

Timing: 3 years

94%

Completare la metanizzazione del parco auto di servizio.

Timing: 1-2 years

100%

Put together a carbon efficiency and CO2 reduction target.

Timing: 2 years

90%

Monitorare le automobili aziendali tramite black box.

Timing: 1 year

100%

Begin the installation of low energy consumption lights (LED) in substations.

Timing: 3 years

65%

Sviluppare un progetto pilota per messa in sicurezza delle cabine di riduzione (IRI).

Timing: 1 year

100%

Optimise the odorant levels in the network.

Timing: 2 years

90%

Optimise the pressure at the time the gas is released from the network.

Timing: 2 years

28%

Ottimizzare i sistemi ed efficientare il public cloud.

Timing: 2 years

85%

Develop gas advocacy

Incrementare i PDR (punti di riconsegna) nelle aree che utilizzano ancora GPL o altri combustibili.

Timing: 2 years

100%

Promuovere la trasformazione delle reti GPL in gas metano.

Timing: 3 years

100%

Enable circular economy processes

Handle the disposal of mechanical meters in a virtuous manner.

Timing: 1-2 years

50%

Develop approaches to manage the end of life of smart meters.

Timing: 3-5 years

90%

Give back to the reference territory

Implement scalable social innovation projects that can be replicated in the territories.

Timing: 3 years

80%

Organise safety walks for schools in the territories.

Timing: 1-2 years

70%

 

Clienti e società di vendita

Harmonize processes with sales companies

Conduct a customer satisfaction analysis with sales companies.

Timing: 3 years

20%

Improve communication channels between Italgas and sales companies.

Timing: 2 years

60%

Shorten the distances from the end customer

Create a complaint management portal.

Timing: 2 years

90%

Implement the Memorandum of Understanding with Consumer Associations.

Timing: 2-3 years

85%

 

Persone

Protect and optimise know-how and harmonise operational processes

Consolidate an external teaching and technical mentorship programme.

Timing: 3 years

85%

Increase partnerships with the main Italian universities and polytechnics to “engage” students.

Timing: 2-3 years

86%

Realizzare il programma di Famiglie Professionali e favorire lo scambio di conoscenza ed esperienza tra le diverse figure e seniority presenti in azienda e armonizzare le pratiche in atto sul territorio.

Timing: 2-3 years

100%

Realizzare un piano di inserimento di giovani ingegneri.

Timing: 2-3 years

100%

Adopt new digital tools for training in technical roles.

Timing: 2 years

83%

Improve application accessibility for people with disabilities.

Timing: 1-2 years

36%

Develop skills

Realizzare una Politica di sviluppo professionale delle persone.

Timing: 2 years

100%

Create a skill development programme for young people and high potential.

Timing: 2-3 years

71%

Develop evaluation and analysis activities (individual and group assessments).

Timing: 2-3 years

80%

Define projects and courses to spread the digital culture and knowledge.

Timing: 1-2 years

84%

Trasferire conoscenze attraverso il progetto di alternanza scuola-lavoro.

Tempistiche: 1-2 anni

100%

Engage employees and ensure their well-being

Realizzare un’analisi di clima aziendale.

Timing: 1-2 years

 

100%

Incrementare gli strumenti e i canali per far conoscere i servizi di welfare alla popolazione aziendale.

Timing: 1-2 years

70%

Promote diversity and equal opportunities

Define the value of women in the company and promote initiatives.

timing: 2-3 years

75%

Incrementare la presenza femminile in azienda per quanto riguarda profili e professionalità di interesse “femminile”.

Timing: 1-2 years

100%

Rafforzare il dialogo e il coinvolgimento dei dipendenti

Ridurre l’impatto ambientale nelle sedi.

Timing: 1 year

60%

Strengthen and enhance the sustainability positioning

Realizzare strumenti di comunicazione interna per diffondere il posizionamento di Italgas.

Timing: 2-3 years

71%

 

Investitori e finanziatori

Rafforzare e valorizzare il posizionamento di sostenibilità

Consolidate, optimize and improve the presence in the sustainability indexes.

Timing: 2-3 years

65%

Preparare un roadshow con gli investitori SRI sui temi di sostenibilità.

Timing: 2 years

40%

 

Fornitori

Promuovere la cultura di sostenibilità lungo la catena del valore

Sviluppare i requisiti di sostenibilità nei processi di vendor management.

Timing: 2 years

 

raggiunto 100%

Promuovere buone pratiche di sostenibilità ed engagement nella catena di fornitura.

Timing: 3 years

raggiunto 100%

Abilitare processi di economia circolare

Individuare le categorie merceologiche ove sviluppare approcci di green procurement.

Timing: 2 years

90%

 

Autorità e Istituzioni

Rafforzare e valorizzare il posizionamento di sostenibilità.

Consolidate and strengthen participation in national and international sustainability networks.

Timing: 2-3 years

90%

Dialogue and priorities

We have a transparent dialogue with our stakeholders to explore their priorities and define our material issues.

Discover our vision and the stories of our projects

Serving the energy future

With an extensive, digitised network , we contribute to the energy future and the development of renewable gases.

Together for the territory

We participate in the development of society, with concrete projects that generate shared value.

Operational excellence

We take pride in our work and do it in an excellent way to ensure a safe and reliable service.

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